Active since Aug 2024
Stay away, please. I cannot begin to describe the inefficiency of this company. When it comes to settling accounts, their outstanding balances are quite different from the creditor's and when questioned about it, they state that DebtMend's monthly statements are merely a suggestion. It has taken me almost a year of trying to settle my accounts with their start-stop communication style. I'm now calling the last creditor myself to try and see whether they even received all the payments I made. I've standing with money in hand, trying to settle the account from March '25.
I have an issue with 3 x annual charges (I know what they are for) being deducted twice in one year. I have tried resolving this through the Chat service, and various emails. I suspect I am contacted by A.I. agents, as there are no last names. Only 'Heart', 'Aphrodite' and 'Man'. Every time my question is being ignored and I receive the same explanation of what the charges are for. I requested a call back, but only received another email stating that they don't offer that at the moment. A moment of hope existed when I received a response from 'John Nel', but unfortunately he is also imaginary, or didn't read the numerous emails before his. I received the same answer and my question was once again ignored. My only hope is to delete my music from Distrokid and find another distributor where there are actual humans that you can talk to.
I had a great first session with Ernst. Setup was quick and easy. Looking forward to a long term trading career with Diversit-e Trading College.