LE
Layton E
Active since Aug 2024
2
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0
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Reviews
2 reviews20 months ago
Worse ever
The dealership advertised a 2015 Renault sander step way, as super clean, FSH at a decent price so sounded like the perfect car. Purchased the vehicle cash and the moment I arrived home it was noted that the aircon has stopped working, there was a error on the dashboard, I couldn’t even fill my vehicle with fuel as when I did the WHOLE interior reeked of fuel, I just had my first child born and couldn’t even put my child in the vehicle as it was not safe for anyone. The vehicle did not even have a service book!!!! They informed me they will get me a new one from the agents. This is FALSE ADVERTISING!!! I then took the vehicle to the ombudsman who instructed the dealership to uplift my vehicle and sort out the issues and the dealership point blank refuses to do it. I have now escalated the matter through to the NCC where I am waiting for assistance with my case. Sales man Bilal is not helpful at all and NEVER replies to any emails or messages. This is terrible service and they blatantly ****.
0 replies
20 months ago
Worse service from a dealership. 0- 10 if I could give 0 starts I would.
The dealership advertised a 2015 Renault sander step way, as super clean, FSH at a decent price so sounded like the perfect car. Purchased the vehicle cash and the moment I arrived home it was noted that the aircon has stopped working, there was a error on the dashboard, I couldn’t even fill my vehicle with fuel as when I did the WHOLE interior reeked of fuel, I just had my first child born and couldn’t even put my child in the vehicle as it was not safe for anyone. The vehicle did not even have a service book!!!! They informed me they will get me a new one from the agents. This is FALSE ADVERTISING!!! I then took the vehicle to the ombudsman who instructed the dealership to uplift my vehicle and sort out the issues and the dealership point blank refuses to do it. I have now escalated the matter through to the NCC where I am waiting for assistance with my case. Sales man Bilal is not helpful at all and NEVER replies to any emails or messages. This is terrible service and they blatantly **** to me.
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1 Star
2 (100%)