BK
Bongi K
Active since Aug 2024
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Disgusting service and empty promises made just for me to hang up and they move on with their day💔
I filled up a claim form the week of the 6th of January 2025, everything that was confirmed on the 16th of January 2015 and I was told it takes 8 to 10 weeks to receive funds, I called after week 8 just to find out what is happening and I spoke to Avela who was incharge of my case. Mind you me it's me how reached out for information not them just to find out what is happening and I was told different stories. I then kept calling every day just to know update because no one was updating me. But I really got mad when he left the company and Jessica took over from him and now it's after 10 weeks that they told me I will receive my funds. I kept calling and calling to get update and I feel it's unfair on me as people who are handling my investment I have to beg them to give me feedback on my case now I'm on week 12 and still no money and I am told that I would receive all the funds as the rules have changed but yet on the app nothing was said, no email from them and no call to tall us about the new news and to make things worse their app says incorrect amount to what I've been told I will get. I feel I've been treated unfairly because now she promises to call me back but no call back no email that I requested and I feel I'm not important but you have my money. When I call she is on lunch or not at her desk or give me 10 minutes when I talk to her and when I call she is not available. This service is disgusting and I don't understand why I am forced to save money with you guys when I didn't sign anything, I should be consulted when it comes to my money and be treated with respect. I feel not everyone knows what they are doing because when they transferred me to a different person they see nothing even with my I'd. This is just a disgrace 😡.
0 replies
16 months ago
Unfair treatment at work
I work for Sorbet the Zone that belongs to Michele Murphy. I started working for her 2019 till now, I'm greatful she gave me a chance and did my all as I should because I enjoyed my job like we say when we go to interviews WE WILL GO AN EXTRA MILE AND INDEED I DID AND I AM VERY PROUD OF MYSELF. I have been with her 5 years plus and we have ups and downs as all relationships you do end up clashing because of characters but in all I kept my cool because I needed to work for my family. A year and half aga she hired someone new and we found out that she tells the new people that this and this person is like this and and the person she hired will end up being defensive because the boss told them how bad we are but we are her team and we help her make money fine that we won't change because we were always told if we are not happy we were shown the door. I had an encounter personally where she looks a citizens side as if I was a mad person complaining for nothing and being told don't play a victim and what can you do but be silent and cry it out and carry on working. Meetings will be held and she will tell us we shouldn't bully her new staff if we not happy how she runs her own store here's the door and we didn't even help with 1 cent in building the business for her but each and every day I'm always at work, I'm never late, when my colleague goes on maternity leave I'm by myself doing everything as happy as I can be because I believe why I was there and nothing will bring me down no matter what. I managed the citizens being called a manager even though I didn't get paid for it attending all crisis in the shop without any complaints. Coming early when I know it will be busy for stock take so that I push my job so that I won't have too much pressure and I did everything with a smile in the mist of everything happening in the shop I still have my all. I never stole from her, my cash up was always accurate, my bookings I will make sure I balance everyone, I will try and show her and tell her all that is going on as I'm her eye's and ears in the shop with all my paperwork on point. I was even the only person who said yes to her when she needed help with 1 of the ex citizens who got her arrested for dismissing her after she spoke bad to a guest her first case even. This woman couldn't sleep and I was begged over and over because I believe in what is right and my ex colleague was wrong. We attended and she won the case because of my testimony. All was good and she even said it herself she can finally sleep now. Then 1 day we went for training and we were learning about finances and then after that I checked my pension fund and I found out she was taking it but not paying it. I told her about it and we found out me and she was forced to fix it because my colleague and I had to come here to complain and send emails to seek for help and that's how we got help. So ever since then things changed like never before my colleague left and I was by myself again as an FDC and she hired a lady who was cleaning to work with me(a family friend who is 59 year's old) she showed the lady some work and I had to train her too to do the work and I did that with a smile because I didn't mind I gave my all to the business. What hurt's me is when the lady started working with me she was given special treatment, even though the citizens complaint about her I still cheer her on because yes she is old but she can see the computer even though she needs to be close to the screen but some things she still doesn't know and I was told to do it and when I asked y she doesn't do it as she has a contract now and we both FDCs I was told just do it. What made me to come here is the FOUNDER of Sorbet is he knew how some owners treat us he will wish he never started this business at all. I have been doing my stock take every time without no fail and just on the 17th I was off and my colleague was supposed to do it and she didn't and this is the first time in history this is happening because of the special treatment she is getting and to come back the next day to be told to do it and I asked why I was just told to do it and I tried to explain and I was told to do it no explanation. Am I wrong to complain about how my boss is treating me, am I wrong to ask y my colleague didn't do her job but I must do it for her without any explanation, am I wrong to ask why are is she getting special treatment because she is old. She asked her all the time is she tired and at times I have to do double the job because most things she doesn't know how to do she still needs to go for training and now I'm being punished because I didn't do somebody's job that was supposed to be done. Today I was served hearing papers because of f the same issue and I was told it's in my contract but it's also in her contact and she didn't do it and by it's me who is being punished. I know the outcome that is why now I'm looking for another job and I just resigned because I have had enough and this is not how we should be treated at all. What happened to being good and get rewarded but in Michel's case no matter how good you are at the end it means nothing to her for someone who couldn't even nominate me to appreciate the hard work I did for her day in and day out. I kept quiet for so long and I pray that other owners learn from her mistake and treat everyone equal BECAUSE WE ARE A TEAM and without us she is nothing but in her eyes it doesn't work like that it's her way or the High way. I pray God gives me another job so I can continue supporting my family. When you sick she doesn't believe you sick she will just blue tick you or ask you to buy medicine because she has a business to run how incentive can 1 be. 1 of my colleagues got an award for long service she didn't even attend because obviously it wasn't important for her and it was the first time her shop got an award but the very next year a the****** got an award and she attended with no questions asked obviously what can we say it's her shop we still kept silent and carried on working. ( My dream is for citizens to please speak up and seek help because such is horrible and it can't continue like this waking up in the morning but you don't want to come to work and if we job hunt we are asked y we keep changing jobs it's really painful to work like this and we all deserve TO WORK IN A HEALTHY ENVIROMENT AND TO BE TREATED FAIRLY Sorbet is a great company to work for and I won't let 1 Bad owner to ruin everything for me I will still thrive 🙏and live for my kids. P.s treat all your citizens equally as they are all important to you and stop abusing your power. Imagine doing a job for 2 people and training someone at the same time but you get paid just 1 salary and still be forced to do more and get into trouble when complaining 😞 and ask why because the person was there.
0 replies
18 months ago
Pep home Rosebank disgusting service
Bought something at Pep and only work on 1 side and returned it 2 days later with my receipt and the item and the manager said it's perfectly fine and should go and bring my son's phone and use my own airtime to call head office if that's what I wanna doo after Thandi the person who helped me at Pep home Rosebank gave me such a horrible attitude and left me hanging for almost an hour and told me the area manager said they are busy with no worry at all. Is this how they treat customers at Pep even the higher people incharge has no care in the world. The receipt said bring the receipt for full refund till now after I was refused a refund yesterday morning NO 1 HAS CALLED ME. I'm so disappointed and disgusted about such service and treatment surely they making alot of money if this is how they treat their customers. Can I get my refund and I will never shop at your store again in my life.
0 replies
19 months ago
Not delivering as promised from 3 days now 22days same problem 😡
It's been 22 days now since I have the same problem with rain. The tower is still being fixed and I'm struggling and falling behind on my work. My bill is paid in full but still on 4g as u guys said 5g is still being fixed. When will I have peace again and get what I'm paying for. FIX MY NAME I AM BONGI AND NOT SBONGI CAN YOU PLEASE FIX MY WI-FI I DON'T KNOW WHY IM BEGGING BECAUSE I'M NOT GETTING WHAT I PAID FOR I sent and email yesterday and nobody responded but and I'm still facing the same problem what is going on.
106 replies
19 months ago
Horrible funeral company IMAKAMU funerals
I have never had a funeral cover in my life coz I was taking thing's for granted and I didn't see it necessary to have 1 as I never felt the need to have 1 too. Last year my mom asked me if I don't wanna join so that we as a family can be covered because she is also scared that she is old and as we are not well off at home she doesn't want us to be embarassed the day God remembers any of us so it's better we get one just to be safe. She lives in Katlehong and she is always listening to Kasi FM and especially Bishop I Makamu. So she really love's him and with all he was saying on the radio and never missing his shows on Moja love 157 my mom was really taken by him. So she asked me daughter do you mind is we try him because I have seen him doing alot of things in the community and people speak highly of him and that his business is not far for our home and to top it all off he is a Bishop and he loves God and I Makamu is a perfect funeral that we can have, I agreed and I asked to mom to do everything for me but the policy will be under my name. We paid and never missed a payment until the unfortunate happened 😭😭😭😭😭 I lost my dad and By God's Grace he was covered by the policy. I will be honest my dad passed on the 31 of July 2024 and on the second I called them after all I had to to with the family and with no hesitation thy went to go and pick up my dad and my family was there too and all went well. There after my mom went to the young lady who helped her open the policy and asked if the will help us bury my dad in KZN and she lady said yes with confidence. My mom went like 3 times to asked if they go to KZN because I wanted to be sure on what to do and tell the other members of my family and she said yes. On me getting there and discussing how everything will be done everything was fine the welcome was nice we even had tea and biscuits and the lady everything everything and came to the part that shocked me yes they can take us to KZN but I have to pay a fee of which I was shocked but didn't show. We listened and asked questions and after everything we left and we told them we will be in contact. They assigned a lady to communicate with us in terms of the arrangement and I added my family members too. We communicated and asked questions but we had a problem the fee of 11900 that they wanted I didn't have, we pleaded and pleading and we begged and begged for them to help us as I didn't have the money and I couldn't even borrow from anyone and all I wanted was for my father to be barried with dignity and I even asked if I get a portion of the money can can I pay the balance after we done and as the policy holder I will pay till I'm done paying them I WAS TOLD NO THEY ARE RUNNING A BUSINESS AND AS A COMPANY THEY LOST MILLIONS FROM PEOPLE MAKING EMPTY PROMISES AND NEVER PAY I then told them I will come get my dad and can they at list pay for the grave as I was covered for that, get the tent, chair's,the decor by the grave sight, the toilet and the programs and my dad's picture and I will make plans to get my dad. No response and upon asking all of this I made a plan and I got money so that someone can come to Joburg take my dad and take him to his last resting place and all I go was a phone call and no communication was done on the group for my family members to see. I kept asking as I have all records on my phone and the bosses were also in the group to see what I was saying but they never responded. I got a small van to get my dad the only thing I got from my cover was storage, casket and death certificate and I asked again doesn't my dad deserve the other things that I'm covered for as now I will pick him up myself and I even told them you have a branch in KZN you guys can just tell your people to come do everything. I never got that because I didn't have the 11900 and as the result of that the van I got I couldn't even go in because it was so small but I was happy my dad will finally go home. I COULD NOT BURY MY DAD BECAUSE AFTER GETTING ALL I COULD FOR HIM TO GO HOME I WOULD NOT AFFORD TO HAVE MONEY TO COME BACK HOME AS I HAD RO GO BACK TO WORK AND I COULDN'T LOOSE MY JOB BY STAYING BACK HOME AS I HAVE 2 KIDS TO CATER FOR AND IM THE BREADWINNER AT HOME. I HAVE NEVER😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭BE SO HEARTBROKEN BY THE MAN OF GOD WHO PREACHES AND PREACHES EVERY SUNDAY AND HELP PEOPLE ALL OVER AND EVEN HELP PEOPLE WHO DON'T HAVE MONEY TO HELP THEM BURY THEIR LOVES ONE'S AND HE DOES IT FOR FREE AND NOT ASK FOR A CENT BUT ME A PAYING CUSTOMER OF HIS AND NEVER MISSED A PAYMENT WAS NOT ABLE TO BURY MY ONE AND ONLY FATHER BECAUSE BISHOP MAKAMU COULD NOT HELP ME BECAUSE OF 11900. HOW HEARTLESS CAN ONE BE DO WE REALLY STILL HAVE GENUINE BISHOPS AND GOD FEARING MAN WHO FEAR GOD AROUND. I NEVER GOT ALL I WAS PAYING FOR ALL BECAUSE I HAD NO MONEY AND WHEN I WAS TOLD MY MOM SIGNED AND I TOLD THEM THEY NEVER EXPLAINED ANYTHING ABOUT THIS FEE WHEN SHE OPENED THIS POLICY AND THEY AGREED THAT THE LADY IS AT FAULT AND THE COMPANY WILL DEAL WITH HER. I CRIED AND CRIED AND I HATED BISHOP FOR DOING THIS TO ME ESPECIALLY AFTER I NEVER MISSED A PAYMENT AND DESERVES ALL I PAID FOR BUT JUST BECAUSE MY OLD MOTHER WAS NEVER TOLD AND THEY JUST ASKED HER TO SIGN NOW THE COMPANY IS JUST TELLING US SHE SIGNED AND UNFORTUNATELY WE HAVE TO PAY. I TOLD THEM I GET THAT BUT ALL YOU GUYS ARE LIABLE FOR TRAINING YOUR STAFF AND EXPLAINING ALL FINE LINES WHEN OLD PEOPLE OPEN A POLICY THEY AGREED WITH ME ON THE RECORDING I HAVE WHEN I MET WITH THEM AFTER MY DADS FUNERAL. I HAD TO BORROW MONEY AGAIN TO GET A TENT AND OTHER THINGS NEEDED TO BURY MY DAD AND THAT ADDED TO ME NOT ATTENDING BECAUSE I WAS OVERDRAWN AND JUST WANTED MY DAD TO BE LAID TO REST IN PEACE. I NEVER FOUGHT WITH THEM NOR SCREAM BECAUSE I DIDN'T WANT THINGS TO BE WORSE OR BE SICK BUT IT HURT'S LIKE YESTERDAY HOW CAN A MAN WHO WORSHIPS GOD YET HURT PEOPLE EVERY NOW AND THEN. HE JUST LOST HIS MOTHER TOO AND I KNOW HE KNOWS MY PAID BUT WHY DID YOU LET ME HURT EVEN MORE BY NOT DOING RIGHT BY ME AND MY FAMILY. MY HEART BLEEDS EVEN NOW AS I WRITE THIS BECAUSE I WENT TO THEIR OFFICE AFTER THE FUNERAL REQUESTING ANSWER AND ALL I WAS TOLD IS SORRY SORRY SORRY SORRY SORRY SORRY. I ASKED AT LIST CAN YOU COMPANSATE ME FOR THE THINGS THAT WAS ON MY POLICY BUT THEY DIDN'T DO FOR ME BECAUSE I HAD TO MAKE PLAN B AND TILL TODAY AND NO RESPONSE BUT I STILL PAID MY POLICY. I JUST WANT BISHOP TO KNOW THAT IZINYEMBEZI ZAMI NGEKE ZIWELE PHANSI. THE God that I serve and worship will surely fight and fight for me over and over again for the IMAKAMU did to my family. I will fight and fight until I get justice for my Dad even if I have to fast and pray just to get justice I will for I have never been so heartbroken and disgusted by the man who Claims he is a man of God and wants nothing but good for people but behind close doors he hurts and hurt's people just to make money and think's he will be happy. My tears shall never bring peace to him as long as I live. I serve a AMAZING AND WONDERFUL GOD AND HE WILL SURELY JUDGE AND PUNISH THOSE WHO HURT HIS CHILDREN. MAY MY FATHER REST IN PEACE AND AS FOR YOU BISHOP I MAKAMU I WILL LET GOD DEAL WITH YOU
0 replies
20 months ago
Livid with rain WiFi and their unprofessional agents
I have been a member of rain from this year March and my billing date was the 25th and on the 5th of may I called and changed my billing date to the 1st of every month and my ref number is 20094541 and since from then I have been having problems with rain they would put off my WiFi and tell me I'm owing and would have to call them all the time or at times they will not derbit at all I will still have to call them and beg them to take their money. What hurts me the most is everytime I call and I tell them I want a manager because I am tired of explaining the same thing over and over again every month about my situation they assure me that it will be fix. The last agent I spoke too I have the reference number too told me that the person I spoke too last month change back the billing date to the 25th like what the heck is happening in this company can someone just help me and stop telling me nonsense how everything is fixed but I keep hearing the same sorry I hear you and your problem is fixed it's still not fixed u never talk to anybody who will assist and be happy no manager no supervision just agents who knows nothing but taking your money and now it's going up but for the past 5 days my WiFi has been off and finally today they are telling me I didn't pay like what company is this I swear someone need's to do something coz I'm livid and super angry about everything. Their rooter has an option that u must ask for her but I sent more that 50 call back and no 1 called me and when I use my airtime to call you never get to talk to anybody as they are all busy. If I didn't pay why has my WiFi been off since last week Wednesday till today and when I call today the voice machine tells me I'm owing after I tried calling 3 times the 4th time I'm owing. This company is a joke and if the tower has a problem how come you don't tell your paying customers and we don't even have a time frame when it will be done fixing. I need to use WiFi and for the past 5 days nothing and no one communicated and not even a phone call after all the call backs. My works is stuck my kids school work not done we can't watch TV or do any of our work coz of this so call unprofessional company called rain. I never thought I would right a review here but hats how bad my experience has been with rain I will finally my issue can be sorted and only I would like to stop explaining each and every month I'm exhausted. Theirs ref numbers are useless they claim they record but when you tell them go and listen to my recording I'm tired of explaining they can't is this company a **** or what?
424 replies
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1 Star
6 (100%)