M
Maphoka M
Active since Aug 2024
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Mad Customer
I purchased tickets on eDreams, when I went to the Lift counter to check if my tickets are reflecting Sunith the lady that was assisting me said she can see the booking, but it says pending payment but at that point money was already out of my account, I even showed her proof, while I was trying to get hold of eDreams she then told me my booking was canceled, it was way after an hour I had purchased the tickets waiting for eDreams to send me the reference number for Lift, I then decided to buy the tickets with Lift direct, at no point was I told that they don't refund the tickets, then 15mins later after I purchased the tickets with Lift eDreams sent me the ref numbers for the tickets, when I went to Lift counter I had 2 tickets and had to cancel one, I then cancel the Lift one I was told i need to send an email to request for a refund . now they are telling me they will give me a voucher and not a refund. this was their staff error who said to me the booking from eDreams was cancelled otherwise I wouldn't have purchase the other tickets, the voucher they want to give me will not assist me in any way as I don't travel that much. Lift has employed useless staff and they are not helpfull at all. the ticket was not cheap it was R6 480.00 I need that money not a voucher. i would advise anyone to use lift honestly.
0 replies
20 months ago
Lee, was very professional and he explained what the agree ment covers
Lee, was very professional and he explained what the agree ment covers. I was very impressed with his level of professionalism.
53 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)