MG
Marcia G
Active since Aug 2024
2
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0
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Reviews
2 reviews8 months ago
Cancellation of orders/Refund
On two separate occasions — January 2025 and July 2025 — I placed orders online while at work: January 2025: I ordered a Streetwise 2 with a Coke from KFC Midrand Mall. July 2025: I ordered again (this time from KFC New Road, Midrand). In both cases, the same problem happened: I placed my order and monitored it being assigned to an Uber Eats driver. The system kept updating me that the driver was “on the way,” and I waited between one to two hours. Just when I thought the driver was about to arrive, I suddenly received an SMS saying my order had been cancelled — with no explanation given. I was told I would be refunded in about 7 days. To this day, I have not received not even my refunds for these orders, despite calling customer service after the second incident and explaining that this has happened before. This is not just inconvenient — it’s unacceptable. It is extremely concerning that orders are being cancelled after such long delays, yet the food is already prepared, meaning it likely goes to waste or is returned to the store. I can’t help but wonder how management allows this to keep happening without addressing the root cause. I would like: My outstanding refunds processed immediately for both January and July 2025 orders.Confirmation of what actions KFC will take to prevent this from happening again to me or other customers.
0 replies
20 months ago
Unauthorized debit order
Their account is paidup settled and closed but they don't stop debiting money R1868.34 taken when you call and send emails they don't respond. They keep on saying matter is being escalate
0 replies
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