RP
Renee P
Active since Aug 2024
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
Pathetic Customer Service
Please do not buy from this online store. If there is any issues with the product, the only way to get your money back is for them to arrange a collection which you wait weeks for. They are absolutely unprofessional and unreliable.
0 replies
14 months ago
Unprofessional Service
I ordered a Defy 30l microwave on the 3rd February 2025. I received another person's order but not my microwave. I logged the query and each time I follow up they keep apologizing for the inconvenience and say they escalating it. Today is the 13th February and still the same issue.
53 replies
20 months ago
Pathetic service
I contacted them on the 15th August 2024 regarding a few items for my vehicle and wanted to know if they had stock. They asked me to send a whatsapp which I did. I followed up a week later because I didn't get a response and they said I needed to send another whatsapp with the same info. Clearly they delete customer whatsapp messages without even responding. I called again today another week later to be told that they told me they didn't have stock. I clearly have a message from them saying they received a new shipment of goods and needed to work through it to see what they had and didn't have. Completely unprofessional and zero sense of customer service.
0 replies
20 months ago
Makro - Pathetic After Sales Service
I purchased a Tumble Dryer in February 2021 and paid for an extended warranty. The unit stoped working in May 2024 and I logged a support request for the repairs on the 6th May 2024. To date, they have not gotten back to me to fix my unit. They are extremely unprofessional and I do not recommend purchasing anything from Makro
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)