ED
Eben D
Active since Sep 2024
10
Reviews
0
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Reviews
10 reviews10 months ago
Vodacom Credit
Today a company called Ram came to my house to take the WiFi booster. I told them they can collect the booster after Vodacom have refunded me fully. I also told him to tell Vodacom to go .... themselves.Still no responce from Vodacom. Yesterday a agent called my wife, in spite of the fact that I have already told them that she does not have anything to do with this case. Once again the agent told my wife that Vodacom wants to take off the WiFi booster. I told Vodacom, Olivia, that they must do the refunding before taking off the booster. Now I am again waiting for their responce. Eben Dowd. 0796039354. Ref. ICON0018389665
106 replies
10 months ago
Vodacom, poor customer service!!!
A week later and still no responce from Vodacom. Subject: Urgent: WiFi Booster & Refund Issue Good day. I am writing to express my deep concern and frustration regarding the ongoing issue with our WiFi service and the related refund. Despite numerous attempts over the past few months to resolve this matter, the situation remains unresolved. Yesterday and today, a Vodacom agent contacted my wife regarding this issue. I would like to make it clear that my wife has not been involved in any part of this discussion from the start. It is both inappropriate and confusing that your team would contact her instead of dealing directly with me. Furthermore, the agent informed her that someone will be sent to our residence to remove the WiFi booster that Vodacom installed. He also stated that we must personally contact the credit department to claim the refund. This is unacceptable. Let me be absolutely clear: No one is to touch or remove the booster until the refund for the WiFi charges has been properly processed and this issue is fully resolved. We have been loyal Vodacom customers since your entry into South Africa, and this level of service and miscommunication is completely unacceptable. If this matter is not resolved immediately and to our satisfaction, I will have no choice but to escalate it publicly on Hello Peter and other consumer platforms to highlight the way Vodacom treats long-standing customers. I ask that you please come back to me as a matter of urgency with a clear update on the following: The status of the refund process. Why my wife was contacted instead of me. A commitment that no equipment will be removed until this dispute is settled. I expect your response soonest. Kind regards, Eben Dowd 079 603 9354
212 replies
10 months ago
Vodacom
Vodacom. I am writing to express my deep concern and frustration regarding the ongoing issue with our WiFi service and the related refund. Despite numerous attempts over the past few months to resolve this matter, the situation remains unresolved. Yesterday and today, a Vodacom agent contacted my wife regarding this issue. I would like to make it clear that my wife has not been involved in any part of this discussion from the start. It is both inappropriate and confusing that your team would contact her instead of dealing directly with me. Furthermore, the agent informed her that someone will be sent to our residence to remove the WiFi booster that Vodacom installed. He also stated that we must personally contact the credit department to claim the refund. This is unacceptable. Let me be absolutely clear: No one is to touch or remove the booster until the refund for the WiFi charges has been properly processed and this issue is fully resolved. We have been loyal Vodacom customers since your entry into South Africa, and this level of service and miscommunication is completely unacceptable. If this matter is not resolved immediately and to our satisfaction, I will have no choice but to escalate it publicly on Hello Peter and other consumer platforms to highlight the way Vodacom treats long-standing customers. I ask that you please come back to me as a matter of urgency with a clear update on the following: The status of the refund process. Why my wife was contacted instead of me. A commitment that no equipment will be removed until this dispute is settled. I expect your response soonest. Kind regards, Eben Dowd 079 603 9354
53 replies
11 months ago
Vodacom
For months now Im paying Vodacom R1000 per month for WiFi and I never had WiFi and still battle with them. If they cannot give me WiFi, I demand a refund for all the money that I have paid so far for nothing. Why did Vodacom not make sure that my area can recieve WiFi before they sold it to me??? Eben Dowd.
159 replies
11 months ago
Vodacom
To: Vodacom South Africa and the MG Group From: Eben Dowd Contact: 079 603 9354 | bayetesafaris@gmail.com Date: 26 May 2025 Subject: Formal Complaint Regarding Ongoing WiFi Service Issues Dear Vodacom and MG Group, I am writing to formally lodge a complaint regarding the persistent failure of the WiFi service added to my Vodacom contract, as well as the unresponsiveness and lack of resolution from both Vodacom representatives and MG Group associates. As a loyal Vodacom customer since the company’s inception in South Africa, I recently took out a new contract which included a WiFi system and the use of WiFi at a cost of over R1000 per month. Since installation, the WiFi signal has been completely unsatisfactory – I am unable to access the internet or social media at all. On 16 January 2025, Vodacom sent a technician, Mr. Jan Maritz, to install an outside WiFi booster. He provided his number (065 946 1010) and asked me to contact him if problems persisted. I attempted to call him the same day, without success. I sent multiple WhatsApp messages which he never read. Recently, all my messages and calls to him were deleted, making it impossible to track the full communication history. On 11 February 2025, after another complaint, Vodacom gave me the contact number of the area supervisor, Mr. Sibu (074 442 0424). Two inspectors were subsequently sent to my residence. Mr. Crane Klassie was unable to find a usable WiFi signal, and on 13 March 2025, Mr. Toba also failed to detect a strong enough signal, even after trying with two different mobile devices. I filed another complaint with Vodacom on 13 March 2025 and received reference number ICON0018389665. Mr. Sibu then referred me to Mr. Justice Mahada Gcwensa of the MG Group (071 223 7628). While I initially reached him once, he has since failed to respond to calls or WhatsApp messages. In the meantime, I continue to pay the full WiFi fee each month, despite having no functional service. This situation is unacceptable and deeply frustrating. I request that Vodacom and the MG Group take immediate and decisive action to resolve this issue. I expect either a fully functional WiFi service installed and tested at my location or a complete refund for the non-delivered service since inception. Please treat this matter as urgent and confirm receipt of this complaint. I look forward to a prompt resolution. Kind regards, Eben Dowd 079 603 9354 bayetesafaris@gmail.com
333 replies
11 months ago
Voddcom
To Whom It May Concern, I am writing to express my extreme dissatisfaction with the poor service I recently received at your Vodashop located in the Woodlands Centre, opposite Spur Restaurant. A few weeks ago, I purchased a cellphone car charger from this store. Not long after, the part of the charger that plugs into my phone detached from the plastic housing and got stuck inside my device. This is not only a sign of a poor-quality product but also posed a risk to damaging my phone. I returned to the store expecting a simple exchange or refund. Instead, I was met with dismissiveness and an unacceptable level of customer service. The shop assistant went to speak with the manager on my behalf, only to return with a refusal to replace the item. When I insisted on speaking to the manager directly, I was told by him that the charger would only be replaced if it completely stopped charging a phone — a bizarre policy, considering the product was clearly defective. To add insult to injury, he accused me of dropping the charger, which is both false and insulting. As a long-standing customer who has spent significant money with Vodacom over the years, I find this treatment appalling. I did not expect to be met with such blatant disregard for customer service and product accountability. I expect Vodacom to do better — much better. At the very least, I demand a full refund or replacement for the defective charger. I would also appreciate an apology for the rude and dismissive way I was treated. Please escalate this matter to someone who takes customer loyalty seriously. Sincerely, Mr. Eben Dowd. +27796039354 bayetesafaris@gmail.com
227 replies
19 months ago
Mike Bolhuis
Dit is alweer Maandag en ek wag steeds om van mnr Bolhuis of sy werknemers te hoor. Ek is oppad na die SAPD om die vordering van die saak aan hulle oor te dra. Ek begin nou twyfel aan die eerlikheid en integriteit van mnr Bolhuis. Kan mnr Bolhuis vertrou word? Is mnr Bolhuis bloot *****? Hoe kan hy, namens ander mense, uitsprake maak op sy belaglike tv program? "Mnr *** het my R92 000 geskuld. Ek het mnr Bolhuis gevra om die geld in te vorder. Hy het sy werk gewaarborg en ek het hom R10 000 betaal. n Dag later het ek by mnr *** se huis verby gery en vir mnr Bolhuis laat weet wat die adres is en dat ek gesien het hoe mnr ***, sy vrou en twee kinders kruideniers uit sy voertuig laai. Mnr Bolhuis het mnr *** ges***el en n afspraak met hom gereël. Mnr Bolhuis wou nie die afspraak nakom nie en my gestuur om mnr *** te ontmoet. Mnr *** het met sy prokureur opgedaag en gesê hy gaan nie die geld terug betaal nie. Hy het toe gesê dat hy n klag teen mnr Bolhuis gelê het by die SAPD. Ek het mnr Bolhuis gaan sien en hy het gesê sy mense het al soveel tyd aan my saak spandeer, hulle het selfs mnr *** se adres gekry en gesien hoe mnr ***-hulle kruideniers uitlaai. Presies die inligting wat ek aan mnr Bolhuis verskaf het. Mnr Bolhuis het my ook meëgedeel dat hy met die SAPD gereël het dat die klagte teen my nie opgevolg word nie. Dit, terwyl die klagte teen mnr Bolhuis gelê is. Hy het mos mnr *** ges***el en hom gedreig! Aangesien mnr Bolhuis slegs n oproep gemaak het en niks verder gedoen het nie, dring ek daarop aan dat my geld terug betaal word. Die feit van die saak is, mnr Bolhuis het nie my geld ingevorder nie. Volgens sy waarborg, moet hy my geld teruggee. Ek maak staat op julle integriteit en eerlikheid. Groete. Eben Dowd".
0 replies
19 months ago
Bolhuis
Soos belowe, gee ek elke Maandag terugvoer oor hierdie saak. Ek het n oproep van mnr Pienaar, wat vir mnr Bolhuis werk, gekry en ek is aangesê om my opmerkings van die sosiale af te verwyder. Ek sien dit as n dreigement en het dit ook so aan die SAPD deurgegee. Die vraag is nou, is mnr Bolhuis eerlik? Kan hy vertrou word? Het hy enige integriteit? Ek wag in spanning om te sien wat gaan gebeur! "Mnr *** het my R92 000 geskuld. Ek het mnr Bolhuis gevra om die geld in te vorder. Hy het sy werk gewaarborg en ek het hom R10 000 betaal. n Dag later het ek by mnr *** se huis verby gery en vir mnr Bolhuis laat weet wat die adres is en dat ek gesien het hoe mnr ***, sy vrou en twee kinders kruideniers uit sy voertuig laai. Mnr Bolhuis het mnr *** ges***el en n afspraak met hom gereël. Mnr Bolhuis wou nie die afspraak nakom nie en my gestuur om mnr *** te ontmoet. Mnr *** het met sy prokureur opgedaag en gesê hy gaan nie die geld terug betaal nie. Hy het toe gesê dat hy n klag teen mnr Bolhuis gelê het by die SAPD. Ek het mnr Bolhuis gaan sien en hy het gesê sy mense het al soveel tyd aan my saak spandeer, hulle het selfs mnr *** se adres gekry en gesien hoe mnr ***-hulle kruideniers uitlaai. Presies die inligting wat ek aan mnr Bolhuis verskaf het. Mnr Bolhuis het my ook meëgedeel dat hy met die SAPD gereël het dat die klagte teen my nie opgevolg word nie. Dit, terwyl die klagte teen mnr Bolhuis gelê is. Hy het mos mnr *** ges***el en hom gedreig! Aangesien mnr Bolhuis slegs n oproep gemaak het en niks verder gedoen het nie, dring ek daarop aan dat my geld terug betaal word. Die feit van die saak is, mnr Bolhuis het nie my geld ingevorder nie. Volgens sy waarborg, moet hy my geld teruggee. Ek maak staat op julle integriteit en eerlikheid. Groete. Eben Dowd".
0 replies
19 months ago
Mike Bolhuis
<div>Mnr ******x het my R92 000 geskuld. Ek het mnr Bolhuis gevra om die geld in te vorder. Hy het sy werk gewaarborg en ek het hom R10 000 betaal. n Dag later het ek by mnr ***x se huis verby gery en vir mnr Bolhuis laat weet wat die adres is en dat ek gesien het hoe mnr ***x, sy vrou en twee kinders kruideniers uit sy voertuig laai. Mnr Bolhuis het mnr ***x ges***el en n afspraak met hom gereël. Mnr Bolhuis wou nie die afspraak nakom nie en my gestuur om mnr ***x te ontmoet. Mnr ***x het met sy prokureur opgedaag en gesê hy gaan nie die geld terug betaal nie. Hy het toe gesê dat hy n klag teen mnr Bolhuis gelê het by die SAPD. Ek het mnr Bolhuis gaan sien en hy het gesê sy mense het al soveel tyd aan my saak spandeer, hulle het selfs mnr ***x se adres gekry en gesien hoe mnr ***x-hulle kruideniers uitlaai. Presies die inligting wat ek aan mnr Bolhuis verskaf het. Mnr Bolhuis het my ook meëgedeel dat hy met die SAPD gereël het dat die klagte teen my nie opgevolg word nie. Dit, terwyl die klagte teen mnr Bolhuis gelê is. Hy het mos mnr ***x ges***el en hom gedreig! Aangesien mnr Bolhuis slegs n oproep gemaak het en niks verder gedoen het nie, dring ek daarop aan dat my geld terug betaal word. Ek maak staat op julle integriteit en eerlikheid. Groete. Eben Dowd. Ek wag nog steeds vir n terugbetaling of n oproep van mnr Bolhuis.</div>
0 replies
19 months ago
Abilpersity Spectacles
Dear Abilpersity. I received my spectacles today and I am not happy at all with your product. On your adverti*****t the two glasses are clear, nowhere do you show the halfmoon difference in the specs. I have a pair that is exactly the same as the specs you send me. This is definitely not what I am looking for!!! Please advice. Eben Dowd.
0 replies
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1 Star
10 (100%)