SR
Seshan R
Active since Jul 2011
10
Reviews
0
Industries
Reviews
10 reviews71 months ago
Ongoing Order & Delivery Delays
It seems takealot.com has marked me for delays. Out of five recent orders, one has already been delayed, another delivery took almost all of the 9hr delivery window and today, my delivery just didn't arrive. This, after I raised the concerns earlier in the day, to be slapped with the same 9hr eta. The only differentiator for an online service is the their commitment and delivery to promise. This provider has left me with zero faith and while I've been sharing my experiences with my mates, I thought I'd share them here also, to allow other folks to avoid disappointment. Seems disappointment is all that takealot.com can deliver on.
0 replies
92 months ago
Samsung Is Going Down
One week after launch, I got myself the Note 9. A week later, I lost the stylus and it's been a challenge since then, for some 3-4 weeks, to try and get a replacement stylus. I've tried numerous stores, then called Samsung support centre. I was referred to yet another 3rd party service centre. I complained and received a promise that the service centres can order this for me. I popped into the recommended approved service centre this afternoon and they showed me on Samsung's own system, that the product wasn't coded or priced, so not available to order. Samsung's support in SA is pathetic. Samsung's "powerful new" Note 9 has been nothing but a disappointment from the day I received it, including the performance, which I feel lags behind my previous S6 Edge+. I was a strong supporter of the brand but I'm fast thinking of moving elsewhere for my home & mobility requirements. This is not the performance or support I demand from a premium / flagship product.
105 replies
95 months ago
Great Service on AutoRepairs
Excellent service for a recent minor repair job. Very glad to have a reliable service provider near me. Will definitely use them again.
0 replies
101 months ago
Acting Manager Raises Voice to Customer
Absolutely disgusted with the way our product query was handled by George, the acting manager at Makro Centurion (Liquor), this morning. It totally ruined my leisurely Sunday morning shopping plans. George raised his voice while dismissing the price query we were trying to discuss with him. At the same time, he was busy trying to correct the price to wipe out his mistake. He also tried to blame some power issues, meanwhile the store was showing no signs of any power problems. My friend logged the complaint with Makro SA. Will update this review if our concerns are addressed, as well as if we get an apology from George himself.
105 replies
113 months ago
This is the way online shopping should work!
<p> I found Ontrack Supplies & Services online by chance early one morning, looking for last minute, personalised Christmas gifts. I submitted my design online, paid & approved the artwork. I had no expectation that it would arrive before Christmas, having ordered on Wednesday the 21st. To my utter amazement, I was notified by the very same afternoon, that my items were en route. They were delivered the very next morning. Unbelievable turnaround, great service & products. I will definitely use them again!</p>
0 replies
114 months ago
Ongoing Issues on Exiting Contract
<p>I chased Altech Netstar for 2 months after selling my vehicle, to cancel my subscription. Eventually I was advised there was a settlement amount on the contract, which I paid in full. I received an SMS to tell me my account was in arrears. Eventually I managed to get hold of an agent who advised me to send my settlement communication & details to their consumer queries mailbox, which I immediately did. Today, again, I receive and SMS regarding my account in arrears, threating (with exclamation marks) to ruin my credit standing. I tried to call the listed number with no joy.</p> <p> </p> <p>I despise being threatened, especially when I've gone out of my way to comply with their processes and requirements. Altech Netstar is another faceless corporate that seems to enjoy destroying the man on the street for a paltry amount. I for one, will not stand for this!</p>
224 replies
117 months ago
McCarthy CJD Centurion ruins my birthday weekend!
<p>I'm appalled and disgusted by the way in which my service is being handled. They have not yet fixed my vehicle and there's no sense of urgency or apathy from the acting-DP (George), workshop manager (Archie) or service advisor (Biate). Through this ordeal I'm still enduring, no one has apologised for the way in which they mis-handled the matter. I've driven VW's for 18 years and I'm totally re-thinking my change to Jeep.</p> <p>I took the van in for some reported errors, pleading for it to be ready by 2pm as I had urgent errands to run before the celebrations. Even though the request was noted, they did nothing to fast track the service. After struggling to get through over the phone, I eventually reached the acting DP who listened to my issues but simply palmed me off to the workshop manager. I got a lift to the workshop to find out what's happening, at 2.30pm. All that they did through the day was a 3-hour software update. I waited while they tested it - the problem was not resolved. It needs a part that would only come through the next day at noon. The lack of urgency infuriated me further - why can't they fetch the part to speed up the resolution?</p> <p>On my suggestion, a loan vehicle was arranged and I left those useless people to recover the pieces of my afternoon, some 45 minutes later. It's now the following day and I have a full schedule (including meetings in Joburg) which I'll have to try to get to with the minimal fuel in the loaner - extra fuel would not be covered, I was told. I can only expect they will continue to lay waste to my plans today and preparations for the weekend.</p> <p>Owning my dream car has been sullied by this experience. I cannot believe Jeep will allow a premium vehicle to be supported by such poor service.</p>
158 replies
128 months ago
Dangerous Driver & Dismal Response from Escalation
I reported an issue with a PUTCO driver (Bus 5892 S) earlier this morning via their website. He had stopped in the middle of an intersection, making it dangerous for road users to join the main road as visibility was severely hampered. He then drove off without closing the bus door and never once used his indicators on any of the 2 corners or 2 stop he made subsequently.<br> <br> I received a half-hearted & incomplete response from Mmule Raborifi (Larimar) referring to an apology that was not included. Furthermore the response came from a mobile phone and included autocorrect errors. Clearly PUTCO is not committed to safe road use in South Africa. As high as our road deaths are, PUTCO is part of the problem and not the solution.<br> <br> I will continue to engage with Mmule Raborifi until I am convinced the matter is appropriately addressed.
0 replies
132 months ago
Dangerous Driving
I was quite shocked to see a large vehicle such as Citiliner bus J1918 drive pretty much like a minibus taxi this morning around 05:50 on a very busy N1 South in the Midrand area.<br> <br> Besides straddling lanes approaching the Samrand/UltraCity offramps, what was most concerning is that he raced down the Olifantsfontein offramp and then proceeded to cross the barrier line at the bottom and squeeze that beast into normal traffic in the next lane, just at the yellow line.<br> <br> This lack of respect for road rules, careless speeding and reckless antics with a large bus is not what I and other law-abiding commuters would like to be exposed to, on our routine drive to work. I tried contacting Citiliner's enquiries desk with no luck, hence posting this here.
0 replies
133 months ago
No Response Following Repeated Attempts to Contact
Following an upgrade to Private Banking, 2 weeks ago I left a voice message for my Banker to contact me regarding some issues on my account - no response. 10 days ago, I mailed my Banker with the same issue - no response. Last week I called my Banker, couldn't get her but left another message with another Banker stressing that she return my attempts to contact her - no response. Yesterday morning I logged a complaint on the FNB website and await their response. The website advises contact within 24hrs - still no response. I guess I must just live with this pathetic service then.
76 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (60%)
1 Star
2 (20%)