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leah P
Active since Sep 2024
2
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2 reviews12 months ago
BT Games at Clearwater
I had a very bad experience with the manager of BT Games at Clearwater, Steven Moosa. He was uncooperative and refused to help us. I purchased an Xbox Elite Controller on Monday, 28/04/2025. After buying the item, I was not happy with it as it is faulty. I went to return the item in-store today on 02/05/2025, which is within the 10-day period. The manager never listened to me as a customer but refused to refund me. It is impossible to determine if the product is faulty without opening the package and inspecting it. As a consumer, I have the right to inspect the item to ensure that it meets the expected standard. The Consumer Protection Act prioritizes consumer rights, and denying a return based on opening the package may be seen as unfair or unreasonable. Has anyone gone through this same experience, trying to return an item only to find out that store policies contradict the Consumer Protection Act? Sent from Mail for Windows
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16 months ago
Disappointing Experience with Unprofessional Management
Rating: 1/5 Due to the lack of communication, failure to address pressing issues, and sole focus on demanding payments have been appalling. During my short time while dealing with this Belmont, I experienced: - Consistent disregard for our concerns and queries - Unresolved maintenance issues - Financial management-demanding payments for everything - Unprofessional communication (or lack thereof) - Unfair treatment They unresponsiveness and neglect have led to significant stress and financial burdens. Rating Breakdown: - Communication: 1/5 - Issue Resolution: 1/5 - Financial Management: 1/5 - Professionalism: 1/5
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1 Star
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