Active since Sep 2024
They advertise a product (a generator for R6990). I pay on 26 Dec for this online purchase. Hear nothing for 10 days. Delivery day passes, and still nothing. I follow up, only to be ultimately be informed the product is unavailable due to issues at the supplier. I contact the supplier Gentech who verify the generator is in their warehouse waiting to be collected by the logistics company/courier. It even had my name and the Makro shipping number on it. I contacted Makro again and escalated this issue. Eventually they tell me I will be refunded and the order has been cancelled. Since then I see it re-advertised on their website for R8999. Blatant lies by Makro, and blame shifting. Zero customer focus.
Extremely poor communication. I was trying to find out about salvaged roof tiles. Communication was vague and uninformative/garbled. Didn't answer direct questions, despite me sending numerous photo's.. and asking specific questions.. and then right at the end was informed they don't stock the tile I was looking for. wasted hours of my time. Also their listed phone number goes to voicemail 021-5113527
Always a pleasure dealing with Johan. Pleasant & informative, and extremely competent in his specialized field
Friendly, reliable and experienced staff. Recommended