N
Ndamu
Active since Sep 2024
7
Reviews
0
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Reviews
7 reviews12 months ago
A business that truly cares about customer experience - keep it up guys
Had a few hiccups when signing up, but they were very quick to resolve all the issues and I got the sense that Jonathan really cares about his customers. I definitely see myself doing more business with them.
58 replies
12 months ago
Unable to access client area just after registering a new domain
Just after purchasing a new domain on hostafrica.com, I am unable to login to the client area to manage my DNS settings. I was previously using an international provider and was looking forward to trying something local. Unfortunately, I was utterly disappointed with sloppy error messages which show the entire Stack trace of the error? It does not inspire a lot of confidence, and I believe the team can do better, and I hope they do!
174 replies
13 months ago
MiWay does not care when you are an existing customer - I would not recommend them
As you would expect from a business driven by greed, you get 5-star experience when signing up. Once you are a customer, good luck getting hold of anyone to assist you. Funny enough after switching to a more expensive business insurance that's when I experienced the worst service. They kept telling me to get a new tracker device, which the supplier did not have! They made me pay for Business Assist which they never responded to any of my queries. After many years I have sadly realized the priority for them is bringing on new customer and neglecting their long-standing loyal customers. I would not recommend them for anyone.
53 replies
14 months ago
Great service received as usual
Great service received as usual. Thank you Rilwele for sorting out my business insurance fast at a fair premium, i look forward to working with MiWay in the future.
71 replies
15 months ago
Uber’s Driver Evaluation: A Flawed and Exploitative System
This is without a doubt a bogus business fed by Uber with wrong incentives to **** people. It is always a problem when a business can earn more money by exploiting vulnerable people. Uber’s driver evaluation process seems designed to do just that—milking hardworking South Africans trying to make an honest living. I intended to sign up my cars to an Uber fleet to create jobs and opportunities for fellow South Africans. Unfortunately, the sign-up process for Uber is nothing short of a nightmare. The platform appears far more interested in consumers than the drivers who make the service possible. Despite my frustrations, I decided to persevere. However, I was baffled to learn that even though I didn’t plan to drive myself, I was required to sign up as a driver first. This led me to deal with one of the most unprofessional, egoistic and childish evaluators I’ve ever encountered—Sibusiso, based in Johannesburg. Shockingly, he seemed more focused on tricking me into failing than conducting a fair evaluation. For instance, he deliberately didn’t wear his seatbelt, just so he could claim I do not care about passenger safety, really? It felt like a petty attempt to generate revenue for his masters. What a shame! What makes it worse is that other instructors working on the day had no issue wearing their seatbelts. Is this how Uber controls the number of active drivers or profits off those who are trying to join? Ironically, Uber’s current drivers seem to be getting more reckless by the day. I’ve personally reported incidents of speeding, and in one case, a driver hit something while dropping me off. As expected from a company like Uber, nothing was done. In hindsight, I am grateful to Sibusiso and his ego. He inadvertently helped me realize how flawed the Uber business model is. Imagine me struggling to sign up, paying extra money to deal with petty evaluations, and constantly worrying about the security of my cars and drivers in a high-crime environment. How naïve I was to think this was a worthwhile investment?! For those who need Uber to make a living, I truly sympathize. Sadly, this system seems rigged against them. To the Uber team: I hope you sleep well at night knowing you profit off the struggles of others. As for Uber’s future? They might dominate our streets for now, but time will tell if they can sustain this model. As for me and my cars, I will run my own shuttle business which only requires a greenlight from the government and not these clowns.
0 replies
17 months ago
Underwhelming incentives for being a loyal customer with minimal claims
Shout out to Tumi Moleele for the care and efficiency, you are a star. Your senior advisor could learn a thing or two from you on how to work with loyal customers. I have been with this insurance since 2021 and I think I have been a great client for them and only claimed once for Windscreen yet when I ask for a serious review on my premium I get denied even after I offer to increase my excess by 15%. They only have Tumi to thank for the 3 starts and for retaining me as a customer.
71 replies
19 months ago
So far I have experienced great service from MiWay
So far I have experienced great service from MiWay. Shout out to Jimmy and Patrick who recently assisted me with arranging a tow afterr I had a mechanical breakdown. I hope the service continues to be customer centric going forward, thanks MiWay
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
1 (14.285714285714286%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)