M
Mr. Dessels
Active since Sep 2024
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Forgotten items in car 'not found'
I hired a car for two days from the Oliver Tambo airport branch. The car hire process was efficient and I felt satisfied to use them again in future. However, when I returned the car, I forgot my Sony overear headset and my ABSA bank card in the car. I realised my mistake right after I had been through security for domestic flights and called the office immediately. I got no response and sent an urgent email notifying them of my issue. I have had many calls and emails since but after three days, I finaly got this response from them: >>We received a query about lost items that you believe belonged to you during the course of your rental. After inspecting our lost and found area and consulting our Car Park Attendant, who inspected your vehicle, however we unfortunately did not any find of the lost items you were looking for. We take grate pride in keeping lost items safe that belong to our clients and we do apologize for the inconvenience caused about your items that were not found.<< To be clear, I am 100% sure that those items were left in the car and that someone is now very pleased with their lovely noice cancelling headphones worth R2000. The debit card was imediately cancelled and has since been replaced. I would simply not trust this company in future and will take my busiiness elsewhere.
0 replies
19 months ago
Brilliant service
When I needed to makw a change to my policy, I was assisted by a very well spoken and proffessional assistant. The interaction was to the point and I had my changed policy issued within 10 minutes after my phone call.
53 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
0 (0%)