J
Jose
Active since Sep 2024
3
Reviews
0
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Reviews
3 reviews4 months ago
Disgraceful service, constant lies, and zero accountability – worst contract experience I’ve had
This experience with FNB Connect and Digital Planet has been nothing short of a disaster. What should have been a simple warranty repair turned into weeks of delays, excuses, misinformation, and complete disregard for the customer. I signed a contract for a Samsung Z Fold 7 in September 2025. Less than two months later, the phone failed — and everything that followed exposed just how broken this process is. The Reality of This Nightmare On 01/11/2025, the inner LCD cracked. I sent the device for warranty repair to SSS Cellular the same day. I received it back on 08/11/2025. On 19/11/2025, the exact same fault occurred again. A premium device failing twice within weeks is unacceptable. From that point onward, dealing with Digital Planet was like shouting into the void. On 19/11/2025, I sent photos and confirmed my collection address via WhatsApp. I was promised contact within 24 hours. Nothing happened. On 24/11/2025, after chasing them myself, I was told there was a “system glitch” and that collection would happen within 48 hours. On 25/11/2025, RAM Couriers arrived at the wrong address, despite me confirming the correct address multiple times. This level of incompetence is shocking. Only on 26/11/2025 was the device finally collected. From there, things somehow got even worse. On 02/12/2025, I received an email asking if my device was “ready for collection” — even though it had already been collected. Clearly, nobody knows what is happening inside this company. The same day, I received a 1-second missed call and could not get through when calling back. I was later told they were “waiting for parts” and that the device would be ready by Friday. It wasn’t. On 05/12/2025, I was told again that the phone was being repaired and I would get feedback on Monday. No feedback came. Final Straw – Management Means Nothing After sending a formal complaint email and getting zero response, I phoned again on 11/12/2025. I spoke to Call Centre Manager Thando Ngcobo, who told me the phone had failed QC and that he would personally call me back on 12/12/2025. I asked him to confirm this via email — which he did. Today is 17/12/2025. There has been no call, no update, and no accountability. Why This Is Completely Unacceptable A premium phone failed twice within weeks. The device has been stuck in a repair loop with no end. I have been **** to repeatedly about timelines. I have had to chase every single update myself. Managers make promises and do not follow through. I am still paying monthly for a phone I do not have. There is no ownership, no urgency, and no respect for the customer. This is not poor service — this is systemic failure. At this point, I have zero trust in: The Samsung Z Fold range Digital Planet’s repair process FNB Connect’s ability to manage their service providers I am paying for a defective product while being ignored for weeks. This situation is unacceptable under the Consumer Protection Act, and I will be escalating this matter formally. I would strongly advise anyone considering a contract through FNB Connect to think twice. Based on this experience, I would never recommend Digital Planet or FNB Connect to anyone.
53 replies
4 months ago
Disgraceful service, constant lies, and zero accountability – worst contract experience I’ve had
This experience with FNB Connect and Digital Planet has been nothing short of a disaster. What should have been a simple warranty repair turned into weeks of delays, excuses, misinformation, and complete disregard for the customer. I signed a contract for a Samsung Z Fold 7 in September 2025. Less than two months later, the phone failed — and everything that followed exposed just how broken this process is. The Reality of This Nightmare On 01/11/2025, the inner LCD cracked. I sent the device for warranty repair to SSS Cellular the same day. I received it back on 08/11/2025. On 19/11/2025, the exact same fault occurred again. A premium device failing twice within weeks is unacceptable. From that point onward, dealing with Digital Planet was like shouting into the void. On 19/11/2025, I sent photos and confirmed my collection address via WhatsApp. I was promised contact within 24 hours. Nothing happened. On 24/11/2025, after chasing them myself, I was told there was a “system glitch” and that collection would happen within 48 hours. On 25/11/2025, RAM Couriers arrived at the wrong address, despite me confirming the correct address multiple times. This level of incompetence is shocking. Only on 26/11/2025 was the device finally collected. From there, things somehow got even worse. On 02/12/2025, I received an email asking if my device was “ready for collection” — even though it had already been collected. Clearly, nobody knows what is happening inside this company. The same day, I received a 1-second missed call and could not get through when calling back. I was later told they were “waiting for parts” and that the device would be ready by Friday. It wasn’t. On 05/12/2025, I was told again that the phone was being repaired and I would get feedback on Monday. No feedback came. Final Straw – Management Means Nothing After sending a formal complaint email and getting zero response, I phoned again on 11/12/2025. I spoke to Call Centre Manager Thando Ngcobo, who told me the phone had failed QC and that he would personally call me back on 12/12/2025. I asked him to confirm this via email — which he did. Today is 17/12/2025. There has been no call, no update, and no accountability. Why This Is Completely Unacceptable A premium phone failed twice within weeks. The device has been stuck in a repair loop with no end. I have been **** to repeatedly about timelines. I have had to chase every single update myself. Managers make promises and do not follow through. I am still paying monthly for a phone I do not have. There is no ownership, no urgency, and no respect for the customer. This is not poor service — this is systemic failure. At this point, I have zero trust in: The Samsung Z Fold range Digital Planet’s repair process FNB Connect’s ability to manage their service providers I am paying for a defective product while being ignored for weeks. This situation is unacceptable under the Consumer Protection Act, and I will be escalating this matter formally. I would strongly advise anyone considering a contract through FNB Connect to think twice. Based on this experience, I would never recommend Digital Planet or FNB Connect to anyone.
53 replies
19 months ago
Bought desktops for ...
Bought desktops for my restaurant and they work perfectly.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)