TM
Thabo M
Active since Sep 2024
2
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Reviews
2 reviews19 months ago
Weskus Ford (Ford Vredenberg) appauling Service
This is the worst service I have ever recieved from any Ford or any vehicle repairshop for that matter. I brought my car in to replace the cambelt on thursday 19 Sep 24. I was told I will get the car back on Friday. They later called me that other things need repairs and they need to order parts so if I agree I will get the car the following week, I agreed as I want the car to run well. 7 days later I have heard nothing from them. I called them the follwoing thursday (26 Sep 24), and I am told they did not work on my car at all because they are waiting for parts to arrive, I asked when are these parts arriving, i was told they dont know, its backorder parts it can take a week or 3 months. I was informed nothing, if was not asked if they should order the parts or if im willing to wait. Shareen van Heeden is always confused and uncertain when u ask her questions, that time she is the one who decides how much you pay for repairs, her customer service, interpersonal skills and attitude is very poor, she speaks to you like you are disturbing her. Who wud agree to leave their only car at a dealership for 3 months for parts to arrive. It is the only Ford branch in Saldanha, and I highly recommend Ford to close it down, They are an embarrasment to real hard working Ford branches across the country.
0 replies
19 months ago
Weskus Ford (Ford Vredenburg), absolutly appauling service
This is the worst service I have ever recieved from any Ford or any vehicle repairshop for that matter. I brought my car in to replace the cambelt on thursday 19 Sep 24. I was told I will get the car back on Friday. They later called me that other things need repairs and they need to order parts so if I agree I will get the car the following week, I agreed as I want the car to run well. 7 days later I have heard nothing from them. I called them the follwoing thursday (26 Sep 24), and I am told they did not work on my car at all because they are waiting for parts to arrive, I asked when are these parts arriving, i was told they dont know, its backorder parts it can take a week or 3 months. I was informed nothing, if was not asked if they should order the parts or if im willing to wait. Shareen van Heeden is always confused and uncertain when u ask her questions, that time she is the one who decides how much you pay for repairs, her customer service, interpersonal skills and attitude is very poor, she speaks to you like you are disturbing her. Who wud agree to leave their only car at a dealership for 3 months for parts to arrive. It is the only Ford branch in Saldanha, and I highly recommend Ford to close it down, They are an embarrasment to real hard working Ford branches across the country.
0 replies
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1 Star
2 (100%)