WF
Weskus Ford (Ford Vredenburg)
Unclaimed Business
WF
Weskus Ford (Ford Vredenburg)
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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John K
1 reviews | Active since Jan 2020
11 Feb 2025, 13:36
Ford 1L Ecoboost wet cam belt failure
Has anyone managed to get Ford to take ownership of their 1L ecoboost wet cam belt failure? they recommend replacement at 240k km but have read that it fails from as low as 70k km. the resultant damage are the engine bearings. its also a pain to find a mechanic willing to touch the cars as they describe it as a nightmare. car has full service history, bought brand new in 2017 at Weskus Ford with 152*** on the clock, never once was it recommended to replace the belt. I have seen the oil filter captures the belt rubber debris so advising replacement would have been easy.
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John K
1 reviews | Active since Jan 2020
11 Feb 2025, 13:36
Ford 1L Ecoboost wet cam belt failure
Has anyone managed to get Ford to take ownership of their 1L ecoboost wet cam belt failure? they recommend replacement at 240k km but have read that it fails from as low as 70k km. the resultant damage are the engine bearings. its also a pain to find a mechanic willing to touch the cars as they describe it as a nightmare. car has full service history, bought brand new in 2017 at Weskus Ford with 152*** on the clock, never once was it recommended to replace the belt. I have seen the oil filter captures the belt rubber debris so advising replacement would have been easy.
0
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Petrus H
1 reviews | Active since Jan 2020
13 Nov 2024, 07:09
Pathetic service
I have bought a new vehicle in 2020. I have started experiencing some starting problems in the mornings. There was a cloud of blue smoke in the mornings. I contacted the dealership immediately and was told to bring the vehicle in. On the first visit I was told that the vehicle was fine although I expressed my concern with a possible injector problem. The problem persisted and I contacted them for a second time. I was eventually told the car must stay overnight as they want to experience the cold start problem. After that the technician contacted me and I was assured all is fine, and they have added injector cleaner into the fuel system. Again the problem persisted. After a lot of to and from, I was told to bring the vehicle in for a third time. This time only a fuel sample was taken. Few days later I was told the sample was contaminated and that caused injector problems. It is however my problem, and not a warranty claim. I the problem was properly addressed on the first visit, the damaged injector/s could have been replaced under warranty. They have been dragging their feet to avoid going through the proses properly and avoiding a warranty claim, as the warranty period is almost over.
Helpful (0)
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Petrus H
1 reviews | Active since Jan 2020
13 Nov 2024, 07:09
Pathetic service
I have bought a new vehicle in 2020. I have started experiencing some starting problems in the mornings. There was a cloud of blue smoke in the mornings. I contacted the dealership immediately and was told to bring the vehicle in. On the first visit I was told that the vehicle was fine although I expressed my concern with a possible injector problem. The problem persisted and I contacted them for a second time. I was eventually told the car must stay overnight as they want to experience the cold start problem. After that the technician contacted me and I was assured all is fine, and they have added injector cleaner into the fuel system. Again the problem persisted. After a lot of to and from, I was told to bring the vehicle in for a third time. This time only a fuel sample was taken. Few days later I was told the sample was contaminated and that caused injector problems. It is however my problem, and not a warranty claim. I the problem was properly addressed on the first visit, the damaged injector/s could have been replaced under warranty. They have been dragging their feet to avoid going through the proses properly and avoiding a warranty claim, as the warranty period is almost over.
0
Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
27 Sept 2024, 13:44
Weskus Ford (Ford Vredenburg), absolutly appauling service
This is the worst service I have ever recieved from any Ford or any vehicle repairshop for that matter. I brought my car in to replace the cambelt on thursday 19 Sep 24. I was told I will get the car back on Friday. They later called me that other things need repairs and they need to order parts so if I agree I will get the car the following week, I agreed as I want the car to run well. 7 days later I have heard nothing from them. I called them the follwoing thursday (26 Sep 24), and I am told they did not work on my car at all because they are waiting for parts to arrive, I asked when are these parts arriving, i was told they dont know, its backorder parts it can take a week or 3 months. I was informed nothing, if was not asked if they should order the parts or if im willing to wait. Shareen van Heeden is always confused and uncertain when u ask her questions, that time she is the one who decides how much you pay for repairs, her customer service, interpersonal skills and attitude is very poor, she speaks to you like you are disturbing her. Who wud agree to leave their only car at a dealership for 3 months for parts to arrive. It is the only Ford branch in Saldanha, and I highly recommend Ford to close it down, They are an embarrasment to real hard working Ford branches across the country.
Helpful (0)
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Thabo M
1 reviews | Active since Jan 2020
27 Sept 2024, 13:44
Weskus Ford (Ford Vredenburg), absolutly appauling service
This is the worst service I have ever recieved from any Ford or any vehicle repairshop for that matter. I brought my car in to replace the cambelt on thursday 19 Sep 24. I was told I will get the car back on Friday. They later called me that other things need repairs and they need to order parts so if I agree I will get the car the following week, I agreed as I want the car to run well. 7 days later I have heard nothing from them. I called them the follwoing thursday (26 Sep 24), and I am told they did not work on my car at all because they are waiting for parts to arrive, I asked when are these parts arriving, i was told they dont know, its backorder parts it can take a week or 3 months. I was informed nothing, if was not asked if they should order the parts or if im willing to wait. Shareen van Heeden is always confused and uncertain when u ask her questions, that time she is the one who decides how much you pay for repairs, her customer service, interpersonal skills and attitude is very poor, she speaks to you like you are disturbing her. Who wud agree to leave their only car at a dealership for 3 months for parts to arrive. It is the only Ford branch in Saldanha, and I highly recommend Ford to close it down, They are an embarrasment to real hard working Ford branches across the country.
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