PH
Petrus H
Active since Jun 2013
5
Reviews
0
Industries
Reviews
5 reviews17 months ago
Pathetic service
I have bought a new vehicle in 2020. I have started experiencing some starting problems in the mornings. There was a cloud of blue smoke in the mornings. I contacted the dealership immediately and was told to bring the vehicle in. On the first visit I was told that the vehicle was fine although I expressed my concern with a possible injector problem. The problem persisted and I contacted them for a second time. I was eventually told the car must stay overnight as they want to experience the cold start problem. After that the technician contacted me and I was assured all is fine, and they have added injector cleaner into the fuel system. Again the problem persisted. After a lot of to and from, I was told to bring the vehicle in for a third time. This time only a fuel sample was taken. Few days later I was told the sample was contaminated and that caused injector problems. It is however my problem, and not a warranty claim. I the problem was properly addressed on the first visit, the damaged injector/s could have been replaced under warranty. They have been dragging their feet to avoid going through the proses properly and avoiding a warranty claim, as the warranty period is almost over.
0 replies
91 months ago
Doves really bad experience
Doves was chosen as our service provider for the recent passing of my beloved mother. I was appalled at the absolute terrible service and lack of support during this whole process. My mother passed on the 10/10/2018 and her body was moved to Observatory. The following we were told to go to Doves in Bellville where all the arrangements will be dealt with. Huge was my surprise when some forms was passed over the table to us and was bluntly just told to fill it in. There was absolutely no sympathy or anything from the lady that was supposed to help us during this terrible time. (Leverne) We also asked whether the money from the two policies would be enough, and the lady assured us it would be more than enough and we would even receive some monies back. After everything was done we were then told that it worked out to the exact last sent – how convenient! On the 21st my sister received a message that the body would be cremated that day. Accordingly we arranged a service for the 25th as naturally the remains would then be available. On the 25th however it was still not available and we later found out that the body was only cremated on the 25th. On the 02nd of November I travelled to Doves Bellville from Vredenburg where I reside to collect the death certificate as well as the remains. I was given a cardboard box with the remains and I protested heavily as that was not what we have asked for. Later the remains was transfer to a wooden box as initially requested. The death certificate was also wrong as it still stated that my late mother was still married although she was divorced many years ago. I was blatantly told to go to Home Affairs and fix it myself. I refused and left the certificate there. This service is totally appalling. I have never being offered an excuse for the treatment or all the mistakes and if that is the dignity that Doves offer, I will go out of my way to tell as many people as I know about this pathetic service and even write a letter to the Sunday paper. When I opened the box upon arriving home, I was very surprised to find *****s and nails with the remains of my late mother. Disgusting to say the least. During the first meeting we were told that on the top of the box would be a little brass plaque with my mother’s name etc. on it, but even that was not there. How do you explain behaviour like this???
0 replies
104 months ago
No replies to E-Mails
I have been with Autogen through the ATKV for a year now, and never had any problems up to now. I have sent various mails to them to give me a quote as I want to put another vehicle on my insurance. To this day nobody even took the time to answer me. Today I have phoned, and I was transferred from one person to another. After 10 minutes I hung up as I was phoning from abroad. That is really bad service. Policy number ATKV Polis ********** 40 PC Harmse
244 replies
108 months ago
Terrible Service
<p>I have been trying to get hold of this company to aquire a settlement amount on my account (Ref DC47757) but to no avail. I ask myself the question do they not want to do their job or just so overwhelmed with work they just don't care about making money? Logic tells me that any person wanting to settle an account wold be treated as a prioroty.</p> <p> </p>
56 replies
109 months ago
Pathetic service
<p>I have recently travelled to the DRC but forgot to activate my International roaming service. I asked my wife to activate it with MTN as I do not have any communication other than E-Mail. Their response was that I should call myself. The more my wife explained that I cannot call as I do not have roaming the more persistent they were. I then decided to send an E-Mail to MTN to explain the situation but still have not received any feedback after almost a week. Now I ask myself is this really a service? One thing is for sure - I am cancelling my contract as soon as I get back to South Africa - PATHETIC !!!!</p>
56 replies
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3 Star
1 (20%)
2 Star
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1 Star
4 (80%)