JK
John K
Active since Feb 2022
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Ford 1L Ecoboost wet cam belt failure
Has anyone managed to get Ford to take ownership of their 1L ecoboost wet cam belt failure? they recommend replacement at 240k km but have read that it fails from as low as 70k km. the resultant damage are the engine bearings. its also a pain to find a mechanic willing to touch the cars as they describe it as a nightmare. car has full service history, bought brand new in 2017 at Weskus Ford with 152*** on the clock, never once was it recommended to replace the belt. I have seen the oil filter captures the belt rubber debris so advising replacement would have been easy.
0 replies
14 months ago
Ford 1L Ecoboost wet cam belt failure
Has anyone managed to get Ford to take ownership of their 1L ecoboost wet cam belt failure? they recommend replacement at 240k km but have read that it fails from as low as 70k km. the resultant damage are the engine bearings. its also a pain to find a mechanic willing to touch the cars as they describe it as a nightmare. car has full service history at Ford with 152*** on the clock, never once was it recommended to replace the belt. I have seen the oil filter captures the belt rubber debris so advising replacement would have been easy.
0 replies
26 months ago
No Customer Reviews or easily Accessible Space to Review on any Products on Website
I bought a "health" product from wellness warehouse. the service was good with a fast delivery turnaround. I experienced some adverse effects from the product and tried to return it for an exchange without success. The reason for the 2 stars is that there is no place to write a review easily of the product, nor any product on the website and thereby potentially warning new customers. I had another product, same brand as purchased from wellness, but directly from the website and received a refund without issues. I also have another order, still same brand, from wellness on the way, but will be logging a return as soon as its received to avoid a similar situation.
0 replies
27 months ago
Excellent Customer Service
I had bought a graphics card from Mikrotech today 01/02/24. This was my 1st time using the website after searching for a specific graphics card. The service is friendly and fast. Woukd highly recommend this PC shop.
0 replies
27 months ago
Excellent Service
I had bought a graphics card from Mikrotech on 01/02/24. The payment process was smooth as well as after purchase service. Whoever I dealt with via whatsapp was friendly and swift.
0 replies
27 months ago
Incorrect Contract amount Debits
I've been having 2 data contacts only with Vodacom for the longest. I believe it runs for 2 years and everytime when the due date is close, I receive a call from Vodacom to renew the contracts at a better price with an increase in data. I received this same call sometime early in 2023 of which I renewed telephonically. I received my new invoice during March 2023, and to my surprise, the amount was doubled then what I've been paying prior to renewal. I called Vodacom, spoke to a consultant who advised that there was a mistake with the amount and that she will get back to me. She never did and after a month or 2, I received an email/sms that an error on my account was detected and that it will automatically be corrected. The new statement came & adjusted amount was with about R50 or so. Which was when I called Vodacom again on 10/11/23 & spoke with Rubin. He advised that these calls to upgrade are not from Vodacom, but a partner or something (i did not know that) and that he will open up an investigation and have this partner call me back after a few days. This never happend which was I phoned Vodacom last week (last week of Jan 2024) and spoke to a floor manager, named:Collin. He told me that he will escalate the matter and I will get feedback btn 31-01/02/24. He also told me that he can see on the system that the issue was raised March 2023 already and no resolution has been found from their side and apologised. I will like to have this compalint on here so that it may get the attention it needs and feedback be receiced before it carries on further. The ref # given by Rubin is RCO450152.
232 replies
27 months ago
Policy cancellation
I have had a car insurred with standard bank for 9 years and never claimed once. I sold the car yesterday, 30/01/24 and immediately called standard bank to cancell my policy. Instead of being able to cancell immediately, a call back was logged in order for them to call back. Not sure why. I phoned again this morning, 31/01/24 and again same thing. Urgent call back loggend and still no call back. I am.trying to avoid the debit order but i cannot seem to get my policy cancelled. I even wanted a new policy on my current vehicle and still no consultant has made contact.
116 replies
27 months ago
Return Process Turnaround Time
I initiated a return process for a graphics card on the 22/12/23. The initial response was received on 04/01/24, which is understandable, from a returns administer, named: Caitlyn Chetty. She requested the serial # & photos of the original packaging which I had send to her the same day. 2 days lapsed without a response & asked if the info was received on the 6th. She rep**** on the 8th saying that the item needs to be returned to the warehouse for inspection. I responded the same day, @ 1pm, indicating that I would prefer if FirstShop arranged the courier at a charge as I had the option to send it myself or for them to arrange collection. She then rep**** the following day, on the 9th @ 1pm with a quote & responded an hour later saying that it is doubled of what I expected & that I will be arranging the delivery myself. She then send me a delivery address to a warehouse in Sandton around 19:30 on the same day. She asked for feedback the next day & I responded that I am a little busy & will be sending it the next day, the 11th, which I did with proof to her @ 09:10. This was a Thursday. When Monday came, the 15th, I received a call from the courier company that the warehouse is not in Sandton & that it moved. There was also not a # number to call someone as Caitlyn did not provide one after requesting it prior to sending the package. She responded the next day, the 16th, apologising and gave the correct address to the warehouse, which is in Germiston. This baffles me still. I told her, no worries in my response. No response was received on the 17th & so I asked her on the 18th of the package was received. A response was received of confirmation and another update, same day of a technician assessing and update to follow "shortly". This was early @ 10:20 am. The next day, 19th @ 9am, i asked for feedback as my pc was running without a graphics card & I need one to do my work. She responded that she requested feedback from the servicd centre and later, same day after requesting feedback, she responded if I would a refund or new item. I opted for the refund and provided my banking details. This was @ 14:45 on the 19th. She responded, same day, with the documentation needed to process refunds which I had send around 3pm. This was Friday & no response was received. I followed up on Monday, 22nd @ 09:22, to confirm receipt of the docs. No response still so i decided to send the mail to previous first shop employees that I dealt with, namely: Tyreece Naidoo, whom provided excellent customer service last year (5stars to him). Caitlyn then responded at 12:00 confirming docs received & imminent update to follow. I responded to have the update before close of business please and no response from her for the rest of the day. Today, 23/01/24, i told her that it will be my last direct email to her and copied all previous first shop employees in that I dealt with. This is the only way to get a response out of her when copying other employees in and a response was received at 10am saying that my refund was submitted to the accounts department for processing. From the 4th to the 23rd Jan 2024 turnaround time and still not resolved. This is unacceptable as the return process from my side was initiated a day after the graphics card was received.
290 replies
51 months ago
Samsung S20 Ultra Screen Repair
Where to begin... Terrible customer service to date would be an understatement to say the least, so here goes. My Samsung S20 ultra, job # CWSA319867, was booked in at WeFix, Canal walk on 11 November 2022. The screen needed replacement and I was advised that parts would have to be ordered from the agent, Samsung. I received e-mail/sms updates for the first week after book in, thereafter I needed to start asking for updates since none were given anymore. I have to say it is almost impossible getting the store on the phone or even reply to e-mails as they simply just dont! Around the 22 December, I got an e-mail saying a 70% deposit is required for the repair now which is already a change in the original quote accepted on the 11th. I just decided to collect the phone rather as I was in cape town on the 24 December where I was informed that the screen arrived and that they now only waiting on the back cover. I decided to just pay the deposit since 2 months had now already past and because I need the phone back. The deposit was now paid and again, dead silence. I proceeding with a mail on the 29 December stating that I will be collecting the phone the next day, the 30th as I will be in Cape Town again. no response and also cannot get through to the number. I ended up in the store on the 30th stating that I am not leaving with my phone and waited in the mall for it to be finished. the screen replacement took about 1.5hours. When I got to the car the simcard holder was missing so I had to go back in to get it. this after they failed to call me the phone was done and they knew I was waiting in the mall for it. The phone started to black out again intermittently around the 04 Jan 2022 which was after about a week later and was completely blacked out again soon thereafter. So drove to Cape Town again on the 16 Jan, which is a 280km return trip for me by the way, and booked in the phone again. I told the consultant that I will be in Cape Town again on the 19 Jan to collect. The 19th came and I went to the store again and nothing had been done yet and also, no communication since book in. I was now told that the problem is not the screen and that they require some documents from me to push for a warranty claim. I forwarded the documents on the 26 Jan and received response back that all docs was send to Samsung and that we will now have to wait on them. I followed up again on 02 Feb and after no response, again on 07 Feb with no response. At this point I don't even know what other avenue to explore anymore dealing with this store is such an exhausting, frustrating and expensive exercise. I hope this complaint reaches the right person's eyes and ears and something be done about it so that I can just get my phone back, please!
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)