TT
Tash T
Active since Oct 2024
4
Reviews
0
Industries
Reviews
4 reviews6 months ago
DONT PURCHASE AT WATERFALL MANOR!!!
I am a resident at Waterfall Manor, and I am deeply frustrated by the current situation caused by SSI Group. My home has now been without water for 2 days, and I have been informed that this is due to a large municipal bill from Phase 1 of the estate not being settled, resulting in CoJ cutting the supply. The most concerning part is that there has been no urgency or meaningful action from SSI to resolve the issue or support homeowners during this time. On top of that, we have been informed that the JOJO system lacks a non-return valve — something that should have been included during the original installation. This means that any water pumped into the tanks would simply flow back out through the main pipes and be wasted. From my personal experience, it feels as though SSI Group was focused only on building and selling units quickly, without ensuring that critical infrastructure was designed properly or maintained responsibly. The wellbeing and basic living needs of residents seem to be an afterthought. If you value accountability and peace of mind, I strongly recommend choosing another developer. This has been incredibly stressful and unacceptable.
0 replies
12 months ago
Pathetic Service
I placed an online order with Baby City expecting a convenient and smooth process, only to be completely disappointed. My order was fulfilled by one of their stores (since they have multiple across the country), but because it came from a single store, one of the items I paid for was out of stock and simply not included. What is the point of shopping online and paying upfront if you’re just going to be told after the fact that something is unavailable? To make matters worse, I contacted the store manager who informed me I’d receive a refund. That was last week Thursday—and not only have I not received my refund, but I also haven’t received a single update. I’ve followed up, and I’ve been ignored. The store manager’s attitude, along with Baby City’s overall customer service, has been absolutely pathetic. I will never shop at Baby City again, and I will make sure others know how poorly they treat their customers. Avoid them if you value your time, money, and basic respect as a consumer.
0 replies
13 months ago
Poor Quality Homes & Terrible Service!
I moved into Waterfall Manor six months ago, and my snag list is still not signed off—neither by me nor by them. Despite countless requests, I still have cracked tiles, bubbling walls from leaking pipes, and uneven walls throughout my home. Every "fix" they attempt is just a temporary patch-up that falls apart within days. The most recent issue was after heavy rains—multiple units, including mine, lost electricity. We waited over two hours for an electrician to arrive, only for him to say he had no idea what was wrong and that we’d have to wait until the next morning! I had to insist that he fix it immediately just to get any real help. At this point, it’s clear to me that SSI Group builds with cheap materials and hires unqualified labor. If you're considering buying a home from them—think twice! The frustration and ongoing issues are simply not worth it.
0 replies
19 months ago
Disgusted by Contaminated Ingram's Cream
I am absolutely outraged and disgusted by the lack of quality control in my recent purchase. Yesterday, I bought an Ingram’s cream from your store, only to find a clear finger mark inside the product. It looks like someone had scooped out cream and then it was shamelessly put back on the shelf. How can a product that has clearly been tampered with be sold to customers? This is beyond unacceptable and poses serious health risks. I cannot believe I’m dealing with this coming from Woolworths. The product is clearly contaminated and unfit for use. I expect a lot more from a brand that claims to value quality, but my experience suggests otherwise. To make matters even worse, this is not the first time I’ve complained about this very issue! This is the third time I’ve raised the same concern, and received no response. Are complaints just ignored? The lack of action and communication on your end is incredibly frustrating and disrespectful.
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Review Distribution
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4 (100%)