MS
Mbedesho S
Active since Oct 2024
2
Reviews
0
Industries
Reviews
2 reviews4 months ago
The experience was excellent and I was kept updated throughout the shipment of my consignment
The experience was excellent and I was kept updated throughout the shipment of my consignment. Matome is the person who assisted me.
53 replies
19 months ago
VW AUTO HOUSE CENTURION
On September 9th, 2024, I brought my vehicle to VW Auto House for its scheduled 60,000-kilometer service. Later that day, I was contacted to collect the car, only to be informed that they had not replaced the fuel filter because it wasn’t in stock. The service advisor assured me that I would need to bring the vehicle back for the filter replacement. However, I explained that this wouldn't be possible as I was relocating to Scottburgh. He then promised to arrange for the filter to be replaced at a dealership in Durban or Scottburgh and said he would contact me to organise this. While discussing this arrange, I then asked the service advisor of the risk driving with this old fuel filter and he response was there is no risk nothing. Unfortunately, no arrangements or follow-up calls were made. On October 6th, while driving the car (which had only covered 3,000 kilometers since the service), the service light came on, followed by a warning to reduce engine power. Shortly after, the vehicle cut out and could not be restarted, forcing me to take it to a VW dealership in Durban. On October 7th, I contacted VW Auto House multiple times, requesting to speak to a manager, but I was repeatedly told he was busy and that he would call me back. However, no call was ever returned. My main concerns are: I was left stranded and unable to go to work on October 7th, and my move has been delayed until the car is repaired. VW Auto House acted negligently by accepting the service request without having the necessary parts. As a service provider, they should be aware of the full scope of a 60,000-kilometer service and should not have billed the service plan for work that wasn’t completed. I’ve already lodged a complaint with VW South Africa, and if this matter isn’t resolved, I will be escalating it further, as VW Auto House’s negligence has left me in a difficult and costly situation.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)