LM
Lovemore M
Active since Oct 2024
2
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0
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Reviews
2 reviews15 months ago
Booking ref : AB3WS3
I purchased a Fastjet ticket in October 2024 booking ref: AB3WS3. I was suppose to fly out on the 21st of November 2024. Fastjet changed the flight schedule so it was no longer convenient for me to fly out at the new schedule. I then informed them that I won't be able to fly out at the new scheduled time and requested that the tickets be scheduled to a new date in 2025. They responded to me saying that they will issue a refund. And they said it will be processed through computicket who said it will be processed in 6 - 8 weeks. They requested my bank details but no payment is coming through. I have written several emails to computicket with Fastjet in copy but I have not been paid. Computicket says they await authorisation from Fastjet. As of now both Fastjet have started ignoring my emails. This is not the kind of service to be expected from an airline. The customer service from their trade department is poor.
0 replies
18 months ago
Vodacom Vumatel fibre network
I had a fibre network contract with Vodacom. I complained that I wasn't getting what I paid for because the internet was bad. I then notified them that my contract has expired 30th of August 2024 and they requested 30 days notice period. I agreed and they said cancellation will be effective end of 01/10/2024 October 2024. They stopped the internet but did not release the ONT. I can't engage another service provider because my line is not released despite several emails and also when you call no one answers. You will need a day to work Vodacom. They just stopped internet and I am *****ed my work is suffering just because they are holding onto the ONT. 8 days now I still cannot engage another service provider despite requesting 30 days notice when the contract expired.
53 replies
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2 Star
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1 Star
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