JC
Julian C
Active since Oct 2024
2
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0
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Reviews
2 reviews1 month ago
Very dissappointed in Polmed medical aid
I am extremely dissatisfied and frustrated in the handling of my daughters recent hospital procedure claim. Several crucial claims were only partially paid leaving me with nearly half of the total amount owed to service providers. This outcome is both unexpected and unacceptable. What makes this particularly dissappointing is that I've been a loyal member of this medical aid for more than 21years,in all that time this was the first occasion that I or any member of my family required a hospital procedure. After more than two decades of consistently paying contributions, I expected fair coverage and reliable support when it was finally needed. Instead I have been left with a significant and unforseen financial burden. Members rely on their medical aid to provide meaningful support during serious medical events, and in this instance the service and claims handling of polmed have fallen far short of expectations. I strongly urge polmed to review this partial claims payment as this was in hospital and not out of hospital. My underage daughter also needed physio therapy after this surgery and due to polmeds non-payment for this essential benefit I had to borrow money to get my daughter the help she needed as she had to learn to walk from start again because polmed failed my daughter in this regard. On top of that now I am left with almost half of the amount of the procedure to pay the service providers which leaves me with the question why are we paying monthly contributions and why is there different benefits like in hospital but they dont cover essential aid for their members. For a medical aid that members trust to provide support during serious medical situations this level of service is extremely dissappointing. This experience has seriously damaged my trust in the values of this medical aid called polmed and I would strongly caution other members to carefully consider their options before relying on this scheme...
53 replies
1 month ago
********* service by vodacom
On 16th December 2025 I did an online upgrade to one of vodacom's extra summer deals, it showed succesfull. The deal consisted of an Honor X9c AI phone an Honor PadX7 a smart watch2i and a pair of bluetooth earbuds X7i the deal would have been less than R379 a month for 36 months, I have been provided with the invoice and informed that I would get my upgraded devices within 5 to 6 working days meaning I wouldve gotten it before the festive season. I phone vodacom round about the 22th of december 2025 to enquire what is happening with my upgrade,so the agent assisting me told me that they have a backlog of orders for that specific deal and asked if I still wanted the deal as he cant give me an exact date when stock will be available or would I like to cancel, I told him no I would wait until they receive stock I dont want to cancel my application. After the 13th of january 2026 I phoned vodacom again to enquire if there is any progress with my order then I was told I cancelled my order, on which I told the agent but I never cancelled the order and that he must get the recordings of my conversation with the agent who assisted me telephonically the 1st time to clear up any confusion because I want this deal that I upgraded to, he said no problem he could assist me in getting the deal after we did a new application for the same deal we concluded everything and he send me an email with the contract information. Shortly thereafter the same agent phone me back and informed me that he is sorry but that deal is no longer available and that they wont get any of the Honor X9d AI devices again so the deal is discontinued, but he can offer me a deal where I would get a different Honor device,a pad and a smart watch, very dissatisfied I agreed to this new deal eventhough this is not what I wanted initially. About a week after that I was phoned again by an agent enquiring from me about the devices I ordered, when I told her what Ive ordered she mentioned something totally different to what Ive ordered and I told her but this is not what Ive ordered so that is when Ive complaint on their social media facebook platform and they reached out to me Ive explained what was happening and Ive explained my dissappointment with their service and ethics. I was than offered a tottaly different deal again at this time I accepted the deal only because I had problems with the device I used at that moment. 2 days after I received the devics I accepted àfter a long hassle with vodacom I saw that the very same phone they said they wont get in again which according to them was discontinued are all of a sudden being advertised again just in a different deal and when I phoned them to enquire about it they had no knowledge about the deal that was being discontinued. Therefore I wont recommend vodacom to any friend or family member or person reading this because of this ********* client service because this is in no way how to conduct bussiness especially by a brand that prides themselves on serving the people of this country.
106 replies
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