AL
Andrew L
Active since Dec 2010
3
Reviews
0
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Reviews
3 reviews65 months ago
Efficient and Fast service from Motokey! Saved me over R2000!
Got to say, these guys really impressed. The rubber mat on both my car keys (Hyundai) was broken. The silly key design means you can't press the keys without the mat. Hyundai wanted to sell me a new key for R2.5k or R4k. I found these guys on google, and ordered two replacement mats (R50 ea, R100 delivery). Imagine my surprise when they arrived 3 days after I ordered. So fast and efficient! The mat is a bit hard to change, but that's the fault of the key design from Hyundai (actually made by Omron) not Motokey. Have to say kudos to these guys for providing an efficient much needed alternative to getting ripped off by the dealer.
0 replies
122 months ago
Please at least communicate with me.
In late January I ordered an ADSL line. I have requested multiple times for an update on what is going on with it. It is now April, and nobody has answered any of my queries, despite the telkom twitter account promising me multiple times to get back to me. This never happened.<br> <br> If you can't help me, please communicate with me. If you can, please at least get back to me to give me a timeline. The lack of communication is unacceptable. It is not OK that all of our communication has been initiated by me. I am a very reasonable person, but this is just silly now. No other company in the world takes 4 months to respond to queries.<br> <br> Please respond. And not just with \we'll get back to you\". That is not acceptable."
150 replies
136 months ago
Broken fax line, Broken Promises and Fraud
I recently got a message that my line had been upgraded without my permission or consent. I immediately called vodacom, and the lady was helpful, blocking my line and giving instructions as to where to send an affidavit and id copy. I appreciate her assistance and commend her for her professionalism. However, this is where the trouble begins.<br> <br> When I did not hear from them, I called to see if my fax had been received. I was told it had not, so I resent it. My system logs outgoing faxes, so I have proof of this. I was promised twice that vodacom would call me 'by the end of the day, but both promises were broken.<br> <br> I can only therefore conclude that vodacom is either totally incompetent, or that they are complicit in fraud.<br> <br> I expect to hear back immediately. I am not by nature a vindictive person, so I am giving vodacom one last chance to get their act together. I have wasted days of my time on their error, and I expect a resolution immediately. I find it unacceptable that they don't feel the need to communicate with customers if the fax \hasn't arrived."<br> <br> It is sad and disturbing that a previously satisfied customer must must resort to complaining in public to get a response."""
77 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
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