NM
Nthabiseng M
Active since Oct 2024
3
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3 reviews14 months ago
**** service
[#Ref: 3744066] [#Ref: 3754690] I logged a claim with Telkom insure on the 9th of January and I called them and I was told that I need to go and do an affidavit, which I went and did at the police station came back, scanned the affidavit and sent to the claims department along with my monthly invoice. After a week when I was doing a follow up, I'm told that police stamp is too light and not visible and that a new affidavit is required. Ok I then drove to the nearest police station to get another affidavit, mind you, they did not mention any case number will be required as well. I get home and scan the new affidavit and sent them, then immediately followed up with a call. Only to be told that I need to go and open a case and obtain a case number, my problem was, everyone that I spoke to since the onset of the claim did not mention any case number all this time I've been in contact with them, Well I drove back to the police station to obtain a case number and scanned it and sent it when I gothome. Remember on the 1st day I was only told of affidavit, which I did and did not open a case as the phone was not ****** but lost. My claim was approved and I paid close to aR2k for access. Then 3days later I received a called from one of their agent offering me a cheap phone which I declined. And they never called again and business continued on their usual, while me on the other side I have no phone, I'm inconveniencing my son as I'm currently using his phone. And when I called after -+2weeks to check what's happening and asked when will I receive the phone, I'm told that they tried calling to offer a Phone not Similar to my one but another model, which I agreed on and they told me that they have ordered the device. Today I called to do a follow-up and only to be told the device has not been ordered. Mind you it's almost a month. Sunday will be a full month busy with this claim. I am gatvol of having run after an insurance company, when Ineed them the most, however when they deduct their monthly installment and remind us not to forget that they willl be debiting on a so and so date, it's alway nice. Until you need them and you get a **** service.
53 replies
18 months ago
Makro do not want to refund me for order I did not receive.
I logged a complaint with one of Makro call centre agent called Nceba under outsourcing company called Merchants SA. Nceba was very rude and told me to hung up the phone while I stated that I do not mind to stay on the line for a team leader as my query has been going on for 3 months, she went ahead & told me that I should release the line as there are other customers waiting to get through. I asked her if I'm not a customer, and those other customers are more important than me and my request that they are failing to conclude. She then drop the line & that was it. Order placed on the 1/08/24 on Makro online and my order was never delivered. Every time I do a follow up on their App was, congratulations your order has been packed. My order had been packed from the 4th of August to date. I gave Makro a chance to redeem themselves and still. After a month of waiting, I opted for a refund & till to date I have not received my refund. I've been calling their call centre and I have been given different stories. Hence I just wanted to speak to the supervisor which I couldn't as the rude Nceba hung up on me. I called and eventually I spoke to a team leader, who then advised me that I should send my banking details and copy of my ID. I didn't understand why as they supposed to refund the card I used for the order. We'll I sent the required documents and I'm still waiting. Ref no: 4531668 That's my story with Makro and Merchants SA call centre.
53 replies
18 months ago
Bad service
I spoke to a lady called Nceba from Makro online under Merchants SA. This agents refused to give me her surname and said she is not allowed. I had called to do a follow up on a refund I requested in September after Makro failed to deliver my items ordered on the 1st of August 2024. I spoke to Nceba today the 15th of October 2024. Who was so eager to get rid of me even when I told her I do not mind holding for her team leader or manager. She then continued to tell me that I have to release the line as there are other customers waiting to get through. So Merchants SA I want to find out from you, do you teach your consultants to treat customers as a number and not as a valued client. I've known merchant to be the best outsourcing company, never in my life thought I will get such a terrible service from one of your consultants. I had to force her to give me a reference number as well. Ref no: 4531668 Nceba
0 replies
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