Active since Oct 2024
I logged a fault regarding tree that fell on our Fibre cable.... and I was advised that fiels support will attend to the matter yesterday.. To this very moment the matter us still unresolved and since I work from home... my productivity is on stand still and there's no communication
I do not have a product with clientele but R170 was debited from my account... I sent email to query the debit but the email address doesn't work
After lots of struggle with fibre installation and having being sent up and down by so many consultants from both evotel and RSAWEB.... I finally was assisted by Marita who went the extra mile and ensured that I get help... she not only promised but she delivered. Before end of day technician were at my house verifying that indeed installation will happen
I have requested for a router from them. I communicated with the company and they advised me of their process.. I then asked if they have coverage in the area where I live and this was done even before I made any payment required.. I was advised that there is coverage after providing my address. I then proceeded to make the payment... then I was advised a router will be sent and upon receiving the router then installation will be made I received a router on the 8th. Now when I request installation I am told that my address is not reflecting on billing and this will take 3 weeks to solve How is it that I am now told that my address doesn't reflect when I asked before making any payments about address and coverage
I have been contacted by Vodacom saying I owe them..... I have never had any Vodacom product in my entire life...