Y
Yvette H
Active since Oct 2024
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Poor customer service from Nombuso and Timberland.co.za
This online store does not even deserve a star rating! Disgusted at the level of service and not to mention the rudeness of their staff members!!! We bought a Timberland boot on the 9th of February 2026. The boot had been on a special and with out online experience when you buy online they must process the same day or the next day. These people did not process the package and so the boot was sold out. I'm not sure if they kept the stock for themselves or their family and friends but when we bought it there was a lot of stock on hand. This is two weeks ago, we received a call on Monday from an arrogant and rude lady by the name Nombuso. She tells us the boot is sold out they tried to source it from different stores but couldn't find it. Now tell me how could it be sold out because when we bought the boot two weeks ago there was enough stock now you call two weeks later to say it's sold out. The lady was rude and didn't care she wants to force us to get a store voucher and we refused it and she said she will call back on Monday to confirm the refund. Nombuso is rude and lack of customer values and ethics. We waited for her call she never called back and you can't get through to their number so what's the use of having a telephone number if you can't get through. What's mind boggling is the fact that she is nonchalant just saying there is no stock of the boot but we knew when we purchased the boot there was enough stock. Fast forward to today, she called with the same arrogant smug attitude to confirm if we taking store voucher or refund we said we want and immediate refund. We are really disgusted at the service we received from Timberland.co.za and Nombuso. Reading all of the negative reviews I hope we do not have to wait months for refund because that will be upsetting.
53 replies
10 months ago
Always easy and helpful service when I need to update my information or reduce premiums
Always easy and helpful service when I need to update my information or reduce premiums. Keabetswe Mokgokolo assisted me with great ease.
56 replies
11 months ago
Nonkululeko Leepo , was an excellent associate, I made a motor vehicle insurance switch and she explained everything so calm and perfect when my phone got disconnected she called me instantly
Nonkululeko Leepo , was an excellent associate, I made a motor vehicle insurance switch and she explained everything so calm and perfect when my phone got disconnected she called me instantly. Best service from Nonkululeko
58 replies
13 months ago
Rude management!!!
We drove to The Playhouse in Alberton to enquire on hosting a party for a 3 year old. We spoke to the lady with grey hair, we asked her many questions. Their prices are so ridiculously high for beverages and catering. She made promises that she never kept. On the day of the event she and the owner were so rude to my family they started with us and when we snapped back they called us us many names. They swore at us and kept us hostage which is against the law!! You pay way in advance to hire the seating area and you give them the amount of guests that will attend the party, they will set up half and do around shouting the staff. Even their staff is unhappy. They will treat their guests badly. These people are misleading!! I would rate them a big fat 0!!
0 replies
18 months ago
Amazing experience I enjoyed the 3 day juice cleanse, from the start, Thyme FitChef went the extra mile in adding my home address to their delivery list, to giving me a discount
Amazing experience I enjoyed the 3 day juice cleanse, from the start, Thyme FitChef went the extra mile in adding my home address to their delivery list, to giving me a discount. I am going to order from them again
53 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)