E
Ernest
Active since Nov 2024
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Bad Workmanship
I would not recommend anyone to use or trust Galliga. I took my car to them in January 2025 for a left suspension repair. It took them the entire month to fix my car, and they placed all the blame on my insurer. Two to three months after getting my car back, I started hearing a strange noise coming from the side they had repaired and that’s when my nightmare began. I took the car back to them, and they told me everything was fine, even though they did not assess the car properly. The only thing they did was take it for wheel alignment. A few weeks later, I returned with the same complaint, and once again, they did nothing except wheel alignment. During my first visit, they said they couldn’t find the problem but suspected that the insurer had sent aftermarket parts. On my second visit, they claimed my tyres were worn out and that this was causing the noise. I repeatedly told them that the sound was clearly metal grinding against metal. I even took one of their technicians on a test drive, and he claimed he couldn’t hear anything wrong. Weeks later, I managed to record a video while driving so I could have evidence for court, since the matter now has to be dealt with by the legal team. I sent them the video and took my car back again. As I’m writing this, I still have not received my car 11 full months of dealing with the same left suspension problem. I have wasted so much petrol driving back and forth, and none of it has been reimbursed. During all these visits, I met two other clients complaining about the poor workmanship on their cars. unfortunately, I can't attach a video to this review. I hope this review helps someone out there.
0 replies
8 months ago
Double Charged / Disappointed and Frustrated Customer Experience
Vodacom and I had an agreement to suspend my line from contract to prepaid since I was unable to pay at the time. After two months, I settled my account, and my line was reinstated on contract. Normally, my account ranges between R1550–R1600, but on 25 August I was charged R2015.62, which I could not understand. On Friday, 29 August, I contacted Vodacom for clarity. I was assisted by a very kind lady who tried her best to help me understand the calculations. Unfortunately, due to time, I asked her to call me back on Monday, which she did. She attempted to transfer me to the “calculations department,” but no one was available, so she gave me the number 082 1958 to follow up. This is where my frustration began. I was assisted by Noxolo, who immediately accused me of lying. She claimed it was impossible for my line to function as prepaid while suspended, even though I had used it during that period. I asked her to check the system for my recharge and data purchases, but she dismissed this. She also said that Vodacom “will always charge you regardless of suspension,” which I found unacceptable and even felt like a ****. When I asked why I was not charged for June while still suspended, she could not give me an answer. Instead of listening, she kept interrupting me, and it became clear she didn’t understand the charges herself. When I asked for a manager, Noxolo placed me on hold and then came back with one. Unfortunately, the manager did not even introduce herself, and instead of addressing my concerns, she continued with the same dismissive attitude. It was obvious she had been “prepped” by Noxolo. Only when I mentioned that I would write a review did she suddenly start trying to listen by then, I was too frustrated to continue. To date, I still don’t understand why I was charged for two months on one invoice or why I was billed for a month when my services were not in use. I’ve been a Vodacom customer since 2019, renewing my contract multiple times, but I can honestly say I’ve never enjoyed the experience. To make matters worse, Vodacom is also denying me the ability to cancel my contract. That call lasted 47 minutes, and all I got was two employees trying to make me feel like a **** and ***********, rather than helping me resolve my issue.
159 replies
18 months ago
I have not yet claimed anything from them but it has been a good one year of service
I have not yet claimed anything from them but it has been a good one year of service. Always there when you need them.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)