AM
Azi M
Active since Nov 2024
2
Reviews
0
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Reviews
2 reviews3 months ago
Customer service is ...
Customer service is great but the fact that u need to check ur tracker every few months sucks
56 replies
18 months ago
My fridge and washing machine are missing from May
I hired them to move my stuff in May and long story short it is November and I still don't have my fridge and washing machine - they only delivered some of my goods and have been promising to bring back my fridge and washing machine month after month. I'm currently forced to accept that they probably stole or lost my goods because they keep promising to deliver them if they are not declining or ignoring my calls. I chose to work with them because of their price as I don't make much money and can't afford the more expensive moving companies but ultimately I now have to spend way way more replacing my fridge and washing machine and I had only bought them in January but was forced to move because of the sudden passing of my mom. Clinton does not know where my goods are and Victor the driver has been ignoring me for months - they are the only people I can escalate this issue to in the company. I have no choice but to go to small claims court as soon as I get time off work. Them subjecting me to following up on my goods month after month while knowing I'm actively dealing with the grief, trauma and unexpected costs from the loss of my mom is cruelty I cannot put into words. Please ignore the good reviews as I saw one of the comments say they probably get friends or family to write them. Feel free to email me if you want proof of my experience with them I'm happy to provide evidence - azimagubane@gmail.com. I'll also add screenshots of my conversations with them including their numbers here so you can see it matches up with the info on their website because I genuinely wouldn't wish what I'm going through to happen to anyone else (check my Google review as HelloPeter does not have an option to attach pics/I don't see it) . I'm currently posting this on 6 November at 4am because I can hardly sleep as you can imagine the extra costs of food when you have no fridge to store it in can run you into debt that keeps you up at night. I was even willing to loan money to have the goods delivered by another company but they don't want to tell me the address of where my things are.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)