BD
Bevedine D
Active since Nov 2024
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
DEBICHECK CANCELLATION
I am formally requesting that the debit order currently active against my bank account be cancelled, as I did not approve it. I had not even downloaded the Clientele Perks app to claim my voucher, which was stated as R2000 to shop or utilise at a set of different brands. Upon returning home, I conducted further research on your company, which confirmed my concerns. Specifically: Agents speak too quickly, giving customers no time to ask questions. There is no respect for customers’ time; I repeatedly mentioned that I was on a lunch break. I reside in Wellington (7655) and not in Cape Town, so I would not be able to utilise the movie tickets, a fact I clearly explained to Lilitha. I reached out to Lilitha via WhatsApp on 083 783 6210 on Friday, 13 Feb 2026, as she was supposed to assist me with downloading the app to claim my vouchers. After seeing multiple negative reviews of your company, I informed her via voicenote that I would no longer continue with your services. Despite multiple calls on that day, Lilitha failed to respond appropriately. When she did reply, her responses were disrespectful, advising me to go to Parow for assistance, which I cannot do due to my location. I had specifically requested her direct assistance, which was not appropriately provided. For reference, I have attached to my email sent to you with no response to date: The voicenote I sent on Friday, 13 Feb 2026, informing her that I would not continue with the service. The voicenotes received from her clearly demonstrate poor customer service and a lack of professional conduct. I expect immediate cancellation of the unauthorised debit order and a formal response addressing the unacceptable behaviour displayed by your agent.
159 replies
2 months ago
Unauthorized Debit Order & Poor Customer Service – Clientele Perks
After speaking with a consultant, Lilitha, from Clientele Perks, I was advised to download their app to claim my R2000 voucher. Before proceeding, I researched the company and discovered numerous negative reviews, which led me to decide not to continue with their services. Despite this, I was shocked to find that a debit order had already been activated on my banking app without my approval or consent. I had not authorised any payment, nor had I even downloaded the app at the time. To make matters worse, Lilitha sent me two voicenotes that clearly demonstrate a lack of customer service skills, with no empathy or proper guidance for a customer who has been misled. The tone and conduct displayed were unprofessional and dismissive, which is unacceptable when handling financial matters. This situation is deeply concerning. Debit orders should only be processed with explicit consent from the account holder, and the lack of proper customer support further highlights misleading and negligent practices. I strongly advise caution when dealing with this company, as their practices may result in unauthorized debit orders and poor support, which may lead to struggling with debit order cancellation.
0 replies
17 months ago
Booking.com Victorian Woodstock
I've made a booking in Booking.com at Victorian Woodstock (22 Duke Streer,Woodstock) on 2 November 2024. After my booking was confirmed, money taken from my account, the owner messaged me on the Booking.com App saying that she (Karen) is stuck in Greyton, waiting for her car to be fixed and that there's no one who can change the bedding for me. I've requested for a refund, in order for me to look for and book a new place. I've still not received a refund and Karen states that the Booking.com system is too complex for her to understand and she prefers airbnb. Karen, I just want my money! ASAP!
0 replies
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1 Star
3 (100%)