OC
Omar C
Active since Nov 2024
2
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Reviews
2 reviews17 months ago
Constant Downtime and Poor Customer Service
I have had a deeply disappointing experience with ITTX as my Internet Service Provider. From the very start, the service has been riddled with issues that make it difficult to rely on them for consistent connectivity. Constant Downtime: The reliability of their service is shockingly poor. I experience frequent downtime, often during critical moments when I need a stable internet connection the most. This has disrupted both my work and leisure activities repeatedly. Interruptions and Maintenance: While interruptions are to be expected occasionally with any ISP, ITTX takes it to an entirely different level. Even their scheduled maintenance, which should be a controlled process, seems to be poorly managed and communicated. Lack of Transparency: ITTX consistently fails to communicate openly with their customers. There is no proactive sharing of information, whether it’s about scheduled maintenance, outages, or the reasons for ongoing problems. I’ve often found myself completely in the dark when the service goes down. Overall, ITTX has failed to meet even the most basic standards of service reliability and customer communication/service. If you're considering them as your ISP, I strongly urge you to think twice. You might find yourself frustrated by constant problems and a lack of accountability. I never thought I would actually say this but ITTX is worse than Telkom (That is a low bar).
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17 months ago
Extremely Disappointing Service and Lack of Responsiveness from Skynet
Subject: Extremely Disappointing Service and Lack of Responsiveness from Skynet I am writing to express my profound dissatisfaction with the appalling customer support and complete lack of accountability demonstrated by Skynet. I booked a courier on the 11th, and, three days later, the package is still pending collection. When I called Skynet the following day to check on the status, I was informed there was "no package to collect" — a response that defies logic, given that a booking had been made specifically for this purpose. Furthermore, the driver made no effort to contact me. I called again today, making repeated attempts before finally getting through, only to be asked if I would like them to “attempt collection again.” To my disbelief, no collection attempts had been made since the initial booking, with no explanation for this unacceptable delay. When I asked to speak with an operations manager, my call went unanswered. Adding to the frustration, I have had an unanswered, one-sided email thread with Skynet for three days now, despite multiple follow-ups on my end. We have used Skynet many times in the past, but this experience has severely undermined my confidence in your service. I am highly disappointed and expect a swift and meaningful resolution to this matter. I will likely not be a returning customer.
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