IT
Ittx telecoms
Claimed Business
IT
Ittx telecoms
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ittx telecoms
Ittx telecoms has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Ittx telecoms across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
ST
Sibulele T
1 reviews | Active since Jan 2020
6 Feb 2026, 13:22
Think Twice: ITTX Took My Money After Cancellation and Won’t Refund
I cancelled my ITTX account with effect from 01 July 2025 and provided written notice. Despite this, ITTX continued billing and deducting money from my bank account for months after cancellation. Six debit orders of R670 were taken ********ly. On 07 January 2026, ITTX admitted in writing that my cancellation was missed and agreed to refund R3,350 (670 x 5). I accepted this. Since then, I have sent multiple follow-ups and a final demand, contacted my bank, and lodged a complaint with the National Consumer Commission. I was told “management will contact you” and given repeated promises, but no refund and no proof of payment have been provided. ITTX has admitted fault, promised a refund, and still failed to pay. This is unacceptable and shows a lack of accountability. I am still owed R3,350 and expect immediate payment. I strongly caution other consumers based on my experience.
Helpful (0)
|Replies (0)ST
Sibulele T
1 reviews | Active since Jan 2020
6 Feb 2026, 13:22
Think Twice: ITTX Took My Money After Cancellation and Won’t Refund
I cancelled my ITTX account with effect from 01 July 2025 and provided written notice. Despite this, ITTX continued billing and deducting money from my bank account for months after cancellation. Six debit orders of R670 were taken ********ly. On 07 January 2026, ITTX admitted in writing that my cancellation was missed and agreed to refund R3,350 (670 x 5). I accepted this. Since then, I have sent multiple follow-ups and a final demand, contacted my bank, and lodged a complaint with the National Consumer Commission. I was told “management will contact you” and given repeated promises, but no refund and no proof of payment have been provided. ITTX has admitted fault, promised a refund, and still failed to pay. This is unacceptable and shows a lack of accountability. I am still owed R3,350 and expect immediate payment. I strongly caution other consumers based on my experience.
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Replies (0)EM
BM
Barney M
1 reviews | Active since Jan 2020
11 Sept 2025, 11:52
Horrible ITTX telecoms internet service provider ever
Worst internet provider I'm living at LEILAS LANE complex wonderboom south, there is always countless connectvity issues arising everyday worse the Complex management ***ners) and managing agents VISION PROPERTIES don't even care, horrible internet service provider ever..
Helpful (0)
|Replies (0)BM
Barney M
1 reviews | Active since Jan 2020
11 Sept 2025, 11:52
Horrible ITTX telecoms internet service provider ever
Worst internet provider I'm living at LEILAS LANE complex wonderboom south, there is always countless connectvity issues arising everyday worse the Complex management ***ners) and managing agents VISION PROPERTIES don't even care, horrible internet service provider ever..
0
Replies (0)WM
Winnie M
1 reviews | Active since Jan 2020
15 May 2025, 12:48
Disgusting service
I am totally disgusted by the level of service this company provides, in fact I will be cancelling my services with them. I received a whatsapp threat at 12:29 advising they will suspend my account at 16:00 if no payment is made due to a missed debit order in December. I have been their client for over 3 years, have never missed a payment and the manner of approach is clearly from a 5 year old who has never worked with clients before. Why would you not alert me and allow me to make payment before threatening to suspend my account. Why would a legitimate business not even pick up a missed payment over such a long period. Granted I should also check my bank statement but I don't even receive statements to show if there is anything owed. I have no issue paying for services rendered, but do not send a child to handle adult people's business. I hope they loose all their clients with this service approach, there are much better companies to be associated with
Helpful (0)
|Replies (0)WM
Winnie M
1 reviews | Active since Jan 2020
15 May 2025, 12:48
Disgusting service
I am totally disgusted by the level of service this company provides, in fact I will be cancelling my services with them. I received a whatsapp threat at 12:29 advising they will suspend my account at 16:00 if no payment is made due to a missed debit order in December. I have been their client for over 3 years, have never missed a payment and the manner of approach is clearly from a 5 year old who has never worked with clients before. Why would you not alert me and allow me to make payment before threatening to suspend my account. Why would a legitimate business not even pick up a missed payment over such a long period. Granted I should also check my bank statement but I don't even receive statements to show if there is anything owed. I have no issue paying for services rendered, but do not send a child to handle adult people's business. I hope they loose all their clients with this service approach, there are much better companies to be associated with
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Replies (0)TM
Thobeka Mbhele-makhubo
1 reviews | Active since Jan 2020
3 Mar 2025, 10:49
Ms
This company doesn't care about its clients, You experience an issue with their fibre on a Friday, and being told that if you need a technician to come over the weekend, you should R500.00 call out fee, and I asked if this R500 can be taken out on the next premium, and I was told "HELL NO" ,and on Monday there is no communication from their side, then I enquire, then I am told the technician will come on Wednesday, like really, and I am expected to pay the whole amount at the end of the month, there wont be a deduction of the 3 days I spent without the service, since I incur extra costs. so my experience with the company is not good
Helpful (0)
|Replies (0)TM
Thobeka Mbhele-makhubo
1 reviews | Active since Jan 2020
3 Mar 2025, 10:49
Ms
This company doesn't care about its clients, You experience an issue with their fibre on a Friday, and being told that if you need a technician to come over the weekend, you should R500.00 call out fee, and I asked if this R500 can be taken out on the next premium, and I was told "HELL NO" ,and on Monday there is no communication from their side, then I enquire, then I am told the technician will come on Wednesday, like really, and I am expected to pay the whole amount at the end of the month, there wont be a deduction of the 3 days I spent without the service, since I incur extra costs. so my experience with the company is not good
0
Replies (0)OC
Omar C
1 reviews | Active since Jan 2020
17 Nov 2024, 01:25
Constant Downtime and Poor Customer Service
I have had a deeply disappointing experience with ITTX as my Internet Service Provider. From the very start, the service has been riddled with issues that make it difficult to rely on them for consistent connectivity. Constant Downtime: The reliability of their service is shockingly poor. I experience frequent downtime, often during critical moments when I need a stable internet connection the most. This has disrupted both my work and leisure activities repeatedly. Interruptions and Maintenance: While interruptions are to be expected occasionally with any ISP, ITTX takes it to an entirely different level. Even their scheduled maintenance, which should be a controlled process, seems to be poorly managed and communicated. Lack of Transparency: ITTX consistently fails to communicate openly with their customers. There is no proactive sharing of information, whether it’s about scheduled maintenance, outages, or the reasons for ongoing problems. I’ve often found myself completely in the dark when the service goes down. Overall, ITTX has failed to meet even the most basic standards of service reliability and customer communication/service. If you're considering them as your ISP, I strongly urge you to think twice. You might find yourself frustrated by constant problems and a lack of accountability. I never thought I would actually say this but ITTX is worse than Telkom (That is a low bar).
Helpful (0)
|Replies (0)OC
Omar C
1 reviews | Active since Jan 2020
17 Nov 2024, 01:25
Constant Downtime and Poor Customer Service
I have had a deeply disappointing experience with ITTX as my Internet Service Provider. From the very start, the service has been riddled with issues that make it difficult to rely on them for consistent connectivity. Constant Downtime: The reliability of their service is shockingly poor. I experience frequent downtime, often during critical moments when I need a stable internet connection the most. This has disrupted both my work and leisure activities repeatedly. Interruptions and Maintenance: While interruptions are to be expected occasionally with any ISP, ITTX takes it to an entirely different level. Even their scheduled maintenance, which should be a controlled process, seems to be poorly managed and communicated. Lack of Transparency: ITTX consistently fails to communicate openly with their customers. There is no proactive sharing of information, whether it’s about scheduled maintenance, outages, or the reasons for ongoing problems. I’ve often found myself completely in the dark when the service goes down. Overall, ITTX has failed to meet even the most basic standards of service reliability and customer communication/service. If you're considering them as your ISP, I strongly urge you to think twice. You might find yourself frustrated by constant problems and a lack of accountability. I never thought I would actually say this but ITTX is worse than Telkom (That is a low bar).
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Replies (0)JP
Jacques P
1 reviews | Active since Jan 2020
17 Oct 2024, 17:04
ITTX
I am just about over bad service delivery. Have to make use of the service they offer at expensive rates because they have the rights to the Estate I reside in. People have zero to non skills to explain any issues and the service is just bad overall. If I could I would move to another provider I a heartbeat. I won't be recommending them to anyone going forward.
Helpful (0)
|Replies (0)JP
Jacques P
1 reviews | Active since Jan 2020
17 Oct 2024, 17:04
ITTX
I am just about over bad service delivery. Have to make use of the service they offer at expensive rates because they have the rights to the Estate I reside in. People have zero to non skills to explain any issues and the service is just bad overall. If I could I would move to another provider I a heartbeat. I won't be recommending them to anyone going forward.
0
Replies (0)