DC
Dirk C
Active since Jul 2011
2
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Reviews
2 reviews29 months ago
POOR POOR Service From Octotel
I so wish there was a possibility of giving minus stars for terrible service. Octotel has poor customer service and infrastructure repairs. It is frustrating that you can only communicate with a WhatsApp bot. When a technician needs to visit your home to fix a technical fault, it can be a hassle. If you live in an area where Octotel has a monopoly, you may be left waiting indefinitely for problem resolution. It can be extremely frustrating when you have paid for a service but receive no service in return. The lack of a call centre may be the reason for their poor response times. If I had known this would be the case, I would have never considered using their service.
0 replies
31 months ago
Day Visitor - The Spa - The Caledon Hotel and Spa
During Heritage Weekend 2023, I visited the Caledon Spa as a day visitor. As I had never been there before, I had no preconceived notions about what the place should be or should have been like. Swimming in the pools is a lot of fun for both kids and adults. The building maintenance appears to be lacking, which is bitterly disappointing. There are broken doors, certain windows need replacing, woodwork that can be done with painting and replacing with new pieces, paint that needs to be done, and overall cleanliness is lacking. Using a high-pressure hose can improve dirty paving and many lightbulbs need replacing. With a hospitality background, I might view this more critically, but the palace certainly looks rundown. I hope you will not let routine maintenance get you under Caledon Hotel and Spa and result in a substandard product.
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Review Distribution
5 Star
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4 Star
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3 Star
1 (50%)
2 Star
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1 Star
1 (50%)