P
Petra
Active since Dec 2024
2
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Reviews
2 reviews6 months ago
Very disappointing service
I regret to say that my recent experience at this workshop was deeply disappointing. While the staff were friendly and helpful, my interaction with the ‘main person in charge’ was extremely unpleasant. He was dismissive, made no effort to apologise for the distress caused, and did not even stand up to speak to me. Instead, he suggested that my son — who paid the bill — should phone him, as though I were not capable of addressing the matter myself. He showed no concern for my inconvenience, and refused to take any responsibility for previous work done on my vehicle. When I requested an itemised bill for future services, I was told that “no one in 30 years” had ever questioned his billing system. I find that response unprofessional and outdated — itemised bills are standard practice in reputable service industries. As an older woman, I left feeling belittled and humiliated. His attitude conveyed a sense of superiority and condescension, as though my lack of mechanical knowledge made my concerns unworthy of respect. This kind of behaviour is unacceptable in any customer-facing business. I share this review not out of bitterness, but to encourage greater accountability, transparency, and respect — especially toward women and older clients. Courtesy and professionalism cost nothing, yet they make all the difference.
0 replies
17 months ago
I would like to write a review about Rain Internet Service Provider The service was outstanding
I would like to write a review about Rain Internet Service Provider The service was outstanding. I sent a 'request a service call' on a Saturday at 12:30 and I got an IMMEDIATE response. Celien explained everything to me in detail and could answer all my questions. I am very impressed.
56 replies
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1 Star
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