SB
Sarik B
Active since Dec 2024
2
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Reviews
2 reviews16 months ago
Pathetic communication. Laid back staff
I'm giving them 2 stars because they're prices are okay and they still stock some dual sided flip over mattresses. However I would not recommend buying from here. I bought & paid cash for 3/4 mattress only bed that I would have to pick up myself. I was informed during the sale that it would take about 5 days to be ready. I followed up after a few days & was told 'any day now', then I followed up after 5 working days, I walked into the store, & was told it would be here next week Wednesday or and that it was a 'special order' and they would call me. I waited till Wednesday and followed up again after receiving no communication from them and asked for them to explain the process to me so I would fully understand the delay.. That's when they tell me the bed had to be made because it wasn't a 'popular size'.. I was told it would then arrive at the store on Friday & again that they would call me.. Friday the whole day went by, no one called until it was end of day 5pm, telling me the would be there on Saturday. I honestly wish that they had correctly communicated the circumstances of this bed before I purchased it. I was under the impression that they had stock of it. I'm disappointed in the fact that they couldn't have atleast communicated with me as soon as they found out about it being a special order that it would be delayed. Instead told 5 days it would be ready.. The sales lady seems *********** to the companies back end processing & abit lazy to communicate to her customer about what is happening. The manager is also to blame for not making sure his staff are corrected communicating with customers and know what's going on. I wish that the pressure wasn't on me to continue to follow up. I disliked hearing this 'we'll call you' nonsense and not recieving any calls.
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16 months ago
DON'T buy online!
I'm giving them one star because they have good prices & wide variety. However I would not recommend anyone to purchase from them online. I did read the reviews before I made a purchase, I'm not gonna lie, the reviews are terrible, but I thought I would give them a chance, turns out, the negative reviews were true. I places an order on the 29th of November, they confirmed the payment & stock a few days later then I didn't receive any tracking details, after 7 working days I checked in with them via email they told me theres been some delays in processing due to high demands.. I understood. The package finally arrived & the items were incorrect in colour and material length, I paid for 5m of a fabric and only got 2m, because of my design I cannot use the fabric due to the incorrect length. The other issue was they sent me the wrong colour of another fabric and I also can't use it. I spent over R1000 for these items, some of which I cannot use. I had sent an email with photos and details, I did receive a reply back saying they would investigate & get back to me. I hope they do this promptly before year end closes. Overall, I wouldnt purchase from them if you expect competency and speed. I don't mind the slowness but I do mind receiving the wrong items especially after I paid alot of money for it.
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Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (50%)
1 Star
1 (50%)