PM
Palesa M
Active since Dec 2024
2
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0
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Reviews
2 reviews16 months ago
Complaint Regarding Incorrect Credit Report Information
I would like to formally express my profound disappointment and frustration regarding the inconvenience and significant impact caused by your handling of my account after the termination of my contract. My contract ended on the 31st of July 2024. I was informed that a final debit order would still be processed for that month, which I accepted. However, in September 2024, an unexpected debit order of R14.92 was processed without any prior explanation or communication from your side. While I did not initially dispute this small transaction, I was alarmed when I reviewed my credit report in mid-September and discovered that it incorrectly reflected a missed payment for September. This erroneous record caused a significant drop in my credit score, which in turn led to a declined loan application for a major purchase I was in the process of securing. This error has had a serious impact on my life, both financially and emotionally, as I am now unable to proceed with plans that were contingent on securing that loan. I promptly contacted Vodacom to address the issue and was provided with a paid-up letter. However, despite assurances that my credit profile would be updated to reflect my accurate payment history, my credit report still shows the missed payment for September. I have been in continuous contact with your team via email, but my concerns have not been resolved. Your repeated claims that my profile has been updated are clearly false, as evidenced by my credit report, which remains unchanged. To date, Vodacom has failed to rectify this issue, take accountability for its mistake, or provide a satisfactory resolution. This situation has caused me considerable inconvenience and stress, as it has unfairly tarnished my creditworthiness and disrupted my financial plans. I expect immediate action to rectify this issue, including the following: 1. An immediate update of my credit profile to accurately reflect that no payment was missed in September 2024. 2. A written confirmation of the update and proof that the relevant credit bureaus have been notified. 3. A formal acknowledgment of Vodacom’s error and an explanation of why this issue was not resolved in a timely manner. I trust that this matter will now receive the urgent attention it deserves, and I expect a prompt response outlining the steps being taken to address my concerns.
280 replies
16 months ago
Bad Service
I hate the fact that I still have to give them a 1 start rating when they actually deserve a zero start for their bad service, bad communication and lack of accountability. On the 30th of August 2024, I made a layby on a grey Amelia headboard with a rough fabric finish for a queen-sized bed. On the 29th of November 2024, I paid off the remaining balance and was informed that delivery would take place the following day. I then advised the salesperson, Jaantjie, that my address had changed and requested to provide the correct details. Jaantjie assured me that I would receive a call on the morning of delivery to confirm the address. However, no delivery was made on the 29th of November, and I was not contacted. On Monday, the 9th of December, I made multiple attempts to contact the store using the number listed on Google, but I was unable to get through. I eventually called another branch, which provided me with the correct number for the Cresta branch. Upon contacting the store, I spoke with the manager, who apologized for the lack of communication and assured me that delivery would take place over the weekend of the 14th/15th of December. On Wednesday, the 11th of December, I visited the store in person and saw the headboard I had ordered on display. When I inquired why delivery had been delayed despite the item being in stock, I was informed that the headboard on their system was recorded as a double bed size. I explained that this was a mistake, as I had ordered a queen-sized headboard. The staff assured me they would correct the error in their system and deliver the correct item that weekend. On the 14th of December, I contacted Jaantjie around 11:00 AM to follow up on the delivery. He requested that I send my address to him via his personal cell number, which I did. Later, around 2:49 PM, I called him again, and he assured me the driver was on the way. When the delivery was finally made at 4:30 PM, I was dismayed to find that it was the wrong headboard—a queen-sized headboard that did not match my original order. Upon raising the issue with Jaantjie, he initially insisted that this was the correct item but later apologized, admitting the mistake. He asked me to visit the store again so that they could rectify the order. The delivery driver, however, insisted on leaving the incorrect headboard at my residence, promising to collect it later once the issue was resolved. I am deeply dissatisfied with the service I have received. It is clear that there has been a significant lack of communication, accountability, and professionalism throughout this process. Furthermore, I feel that there was an attempt to mislead me into accepting an incorrect item. Given the circumstances, I no longer wish to proceed with this purchase. I kindly request that you process a full refund for the headboard and arrange for the immediate collection of the incorrect item currently occupying space in my home.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
2 (100%)