Real beds
Verified Business
|2|4 Reviews (last 12 months)|Responds in 41h 43m
Real beds
Verified Business
|2
4 Reviews (last 12 months)
Responds in 41h 43m
Performance(last 12 months):
Ranked In Other
#21Reply Time
41h 43mReplied to 100% of negative reviews
Reply time on negative reviews: 32h 7m
Ranking
#21
in Other
Reply Time
41h 43m
Replied to 100% of negative reviews
Reply time on negative reviews: 32h 7m
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKL
KUTLWANO L
1 reviews | Active since Dec 2024
2 Mar 2026, 09:24
Bad service
Went to real beds Cresta on Friday did an application with them the manager Jantjies said he I should get feedback before COB that day.... He then sent me a screenshot of my application being escalated to his Manager then understood that it was almost the end of the day which means I'll get feedback on Saturday. No communication on Saturday I had to call them myself and Jantjies said his still waiting for his Manager to get back to him. It's Monday now and I still haven't heard from him or the "manager"
Helpful (0)
|Replies (1)KL
KUTLWANO L
1 reviews | Active since Dec 2024
2 Mar 2026, 09:24
Bad service
Went to real beds Cresta on Friday did an application with them the manager Jantjies said he I should get feedback before COB that day.... He then sent me a screenshot of my application being escalated to his Manager then understood that it was almost the end of the day which means I'll get feedback on Saturday. No communication on Saturday I had to call them myself and Jantjies said his still waiting for his Manager to get back to him. It's Monday now and I still haven't heard from him or the "manager"
0
Replies (1)JF
CM
Charity M
1 reviews | Active since Mar 2018
15 Jan 2026, 18:01
Bad delivery experience
I would like to formally complain about the delivery experience I had with Real Beds Boksburg The sales process was excellent. I appreciated the verification call and felt confident in my purchase. Unfortunately, the delivery experience completely undermined that positive impression. The delivery driver claimed he was lost, which I understand can happen. However, he then insisted that the street name differed from what was on his delivery receipt. I provided my ID, which matched exactly with the name on the receipt. This was apparently still not sufficient. The store contacted the driver directly to confirm he was at the correct address. The sales representative even gave me his personal number, which the driver confirmed was correct. Despite all this verification, the driver still refused to deliver the bed. I eventually went inside due to exhaustion from standing in the sun and left my son with the driver, as he said he was waiting for approval from his boss. Without saying a word, the driver drove off. When I later called him to ask why he left, he gave no valid reason. At this point, I am extremely disappointed and annoyed. I understand the importance of confirming delivery details, but when every possible form of proof was provided and communication from the store confirmed the delivery, driving off without explanation is unacceptable and unprofessional. If I am paying for a service, I expect respectful communication and efficient customer service. This experience has made me seriously question whether I should proceed with this purchase or take my business elsewhere.
Helpful (0)
|Replies (1)CM
Charity M
1 reviews | Active since Mar 2018
15 Jan 2026, 18:01
Bad delivery experience
I would like to formally complain about the delivery experience I had with Real Beds Boksburg The sales process was excellent. I appreciated the verification call and felt confident in my purchase. Unfortunately, the delivery experience completely undermined that positive impression. The delivery driver claimed he was lost, which I understand can happen. However, he then insisted that the street name differed from what was on his delivery receipt. I provided my ID, which matched exactly with the name on the receipt. This was apparently still not sufficient. The store contacted the driver directly to confirm he was at the correct address. The sales representative even gave me his personal number, which the driver confirmed was correct. Despite all this verification, the driver still refused to deliver the bed. I eventually went inside due to exhaustion from standing in the sun and left my son with the driver, as he said he was waiting for approval from his boss. Without saying a word, the driver drove off. When I later called him to ask why he left, he gave no valid reason. At this point, I am extremely disappointed and annoyed. I understand the importance of confirming delivery details, but when every possible form of proof was provided and communication from the store confirmed the delivery, driving off without explanation is unacceptable and unprofessional. If I am paying for a service, I expect respectful communication and efficient customer service. This experience has made me seriously question whether I should proceed with this purchase or take my business elsewhere.
0
Replies (1)LB
Leon B
1 reviews | Active since Apr 2022
18 Dec 2025, 13:41
Real beds took my payment but no delivery on mattress
Terrible service. I made 8 phone calls to Wonderboom shop to follow up on my payment for a mattress I bought. No updates from staff or any calls from the staff giving me feedback on progress to the purchase I made. They were quick to take my money but did not bother to do any follow up on progress with their finance department.
Helpful (0)
|Replies (1)LB
Leon B
1 reviews | Active since Apr 2022
18 Dec 2025, 13:41
Real beds took my payment but no delivery on mattress
Terrible service. I made 8 phone calls to Wonderboom shop to follow up on my payment for a mattress I bought. No updates from staff or any calls from the staff giving me feedback on progress to the purchase I made. They were quick to take my money but did not bother to do any follow up on progress with their finance department.
0
Replies (1)