CM
Charity M
Active since Mar 2018
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Absolutely bad customer service
Mweb has done it again 😡😡from the order that took forever to get delivered to the sales Consultant who captured incorrect debit dates now to not having connection. Called the first time to be told I'll be back online the following day which wasn't the case called again yesterday to be told that my services will be restored in 30 Minutes to an hour till this day. bearing in mind u have to hold the line for an hour to speak to someone who might be transferring you to a different department, annoyed and angry is an understatement I tell you. Mind you the next debit date is on the 1st which I never agreed to cause I get paid on the 25th which would make sense for all debits to go off on that day but not at Mweb, they select a date THEY want. Trust me now I understand the theory of paying more for quality. So to those who are thinking of changing to them just keep that in mind. All I want now is my services to be cancelled please.
0 replies
3 months ago
Bad delivery experience
I would like to formally complain about the delivery experience I had with Real Beds Boksburg The sales process was excellent. I appreciated the verification call and felt confident in my purchase. Unfortunately, the delivery experience completely undermined that positive impression. The delivery driver claimed he was lost, which I understand can happen. However, he then insisted that the street name differed from what was on his delivery receipt. I provided my ID, which matched exactly with the name on the receipt. This was apparently still not sufficient. The store contacted the driver directly to confirm he was at the correct address. The sales representative even gave me his personal number, which the driver confirmed was correct. Despite all this verification, the driver still refused to deliver the bed. I eventually went inside due to exhaustion from standing in the sun and left my son with the driver, as he said he was waiting for approval from his boss. Without saying a word, the driver drove off. When I later called him to ask why he left, he gave no valid reason. At this point, I am extremely disappointed and annoyed. I understand the importance of confirming delivery details, but when every possible form of proof was provided and communication from the store confirmed the delivery, driving off without explanation is unacceptable and unprofessional. If I am paying for a service, I expect respectful communication and efficient customer service. This experience has made me seriously question whether I should proceed with this purchase or take my business elsewhere.
56 replies
4 months ago
Slow service
Centurion Ridgeback Our food was amazing even though it took forever but cause there was a work event taking place I totally understand.. However our waiter was slow and gave us incorrect drinks.. We were sitting with dirty plates don't even get me started on the music I felt that was attending a church gathering 🙄.. And it is a great place to chill but the stuff.. Nah.. It's a zero for me
0 replies
5 months ago
Great Customer Service
My last experience at Pedros In Randburg was not great however that did not take away my love for their Chicken.. Today I tried out Pedro's Centurion 😍😍😍😍nothing short of GREAT CUSTOMER SERVICE!!! Thank u guys 💐
53 replies
6 months ago
Terrible Customer Experience
Yesterday I placed an order for pick and when I got there 20min later my order was ready and there were a lot of customers and this lady who packs just kept at it and they kept pulling up instead of calling them out... Eventually some one and called out the numbers.. However preference was given to customers who had receipts and we were ignored.. When I started complaining this lady told me that she can't see my order but did nothing and went on to help other customers.. I was the store for a good hour when the order was supposedly ready. Big ups to the manager Nomzamo I believe is her name who searched and found it an the stack of all the order that were spilling up there. My question is why offer pick up when it's "difficult" for them to track the order number? And they know that pay day will be busy why not schedule more people. As a customer service consultant myself I probably would get a warning if I had to do that to a customer but then again I don't think they care cause I mean I'm just one customer Yesterday I placed an order for pick-up. When I arrived about 20 minutes later, I was told my order was ready. However, the process at the store was very disorganized — there were many customers waiting, and the staff who were packing orders continued working without calling out order numbers. Eventually, someone started calling numbers, but customers with receipts were given preference while the rest of us were ignored. When I asked about my order, one of the staff members told me she couldn’t see it, but instead of assisting further, she moved on to help other customers. I ended up waiting for almost an hour, even though my order was supposedly ready. A big thank you to the manager, Nomzamo (I believe that’s her name), who took the time to search through the pile of orders and eventually found mine — her professionalism really stood out. My concern is: why offer a pick-up service if it’s so difficult for staff to track orders? Also, considering it’s pay day and likely to be busy, why not schedule more people to assist? As a customer service consultant myself, I know how important it is to value customers’ time and experience. I hope this feedback helps improve the process, because I really do want to continue supporting your business.
53 replies
8 months ago
Best customer service I received!!!
It's amazing when great customer service exceeds expectations, especially when you've been through a stressful situation like a car accident. Kudos to CJ, Christo, and Yolande for going above and beyond! Their dedication and professionalism clearly made a huge difference. The car is back and in great condition, and you're feeling relieved and happy. I'm thrilled to have such a positive outcome after a frustrating time. Keep up the great work guys know that I really really appreciate it⭐⭐⭐⭐⭐ PS: Charity Matjane
0 replies
99 months ago
Mad Customer
I ordered the triple decker chicken with extra cheese on the 25th of Feb and I got extra chillies and if you could listen to the recording I asked if she got my order and I repeated myself again just in case...Now today asked for the same order.. Triple Decker Chicken with double cheese and I got Triple Decker Meaty and I don't eat pork..And again in the beginning of the call I asked if she can hear me clearly and she said yes...
105 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)