IS
Inge S
Active since Dec 2024
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
Disappointing Management Response – Outstanding Service from SPAR
I am extremely disappointed in the management staff at Ballito Lifestyle Centre, particularly in how my situation with a lost gift card was handled. After losing a Ballito Lifestyle Centre gift card with a value of R2,500, I contacted the helpline listed online. I was directed to the financial manager who allegedly handles lost gift card queries. From the start, she was abrupt, dismissive, and outright rude. She immediately refused to assist me, stating that it was due to my own negligence and that nothing could be done. No empathy, no willingness to help, and not even a suggestion of possible options were offered. Only after I mentioned that I would take this experience public did her attitude change slightly. At that point, she mentioned that she could contact the third-party company that manages the gift cards and provided her contact details for further queries. However, when I later attempted to reach out to management using the contact details provided, my calls and messages went unanswered. In the meantime, I went to the SPAR front desk at the centre. The difference in service was unbelievable. The SPAR staff went above and beyond, making multiple phone calls and genuinely trying to help. After a stressful and anxiety-filled experience (made far worse by the Ballito Lifestyle Centre management) I was convinced the gift was gone. To my surprise and relief, the SPAR front desk lady contacted me to say she had successfully tracked the gift card number and confirmed that all the funds were still intact. They truly made my day and restored my faith in customer service. I am deeply disappointed in the Ballito Lifestyle Centre management’s lack of professionalism, empathy, and willingness to assist. Surely I am not the first (and won’t be the last) person to lose a gift card. How these situations are handled matters. On the other hand, SPAR’s staff were exceptional. There is still hope for humanity, just sadly not reflected in the management of Ballito Lifestyle Centre.
0 replies
3 months ago
Disappointing Management Response; Outstanding Service from SPAR
I am extremely disappointed in the management staff at Ballito Lifestyle Centre, particularly in how my situation with a lost gift card was handled. After losing a Ballito Lifestyle Centre gift card with a value of R2,500, I contacted the helpline listed online. I was directed to the financial manager who allegedly handles lost gift card queries. From the start, she was abrupt, dismissive, and outright rude. She immediately refused to assist me, stating that it was due to my own negligence and that nothing could be done. No empathy, no willingness to help, and not even a suggestion of possible options were offered. Only after I mentioned that I would take this experience public did her attitude change slightly. At that point, she mentioned that she could contact the third-party company that manages the gift cards and provided her contact details for further queries. However, when I later attempted to reach out to management using the contact details provided, my calls and messages went unanswered. In the meantime, I went to the SPAR front desk at the centre. The difference in service was unbelievable. The SPAR staff went above and beyond, making multiple phone calls and genuinely trying to help. After a stressful and anxiety-filled experience (made far worse by the Ballito Lifestyle Centre management) I was convinced the gift was gone. To my surprise and relief, the SPAR front desk lady contacted me to say she had successfully tracked the gift card number and confirmed that all the funds were still intact. They truly made my day and restored my faith in customer service. I am deeply disappointed in the Ballito Lifestyle Centre management’s lack of professionalism, empathy, and willingness to assist. Surely I am not the first (and won’t be the last) person to lose a gift card. How these situations are handled matters. On the other hand, SPAR’s staff were exceptional. There is still hope for humanity, just sadly not reflected in the management of Ballito Lifestyle Centre.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)