RM
Randy M
Active since Dec 2024
2
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0
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Reviews
2 reviews15 months ago
Bad customer service/unresolved payment issue
Complaint Regarding Unresolved Payment Issue with FinChoice I am writing to formally lodge a complaint against FinChoice for the lack of response and resolution to an urgent issue regarding my account. On **31st December**, I made an advance payment on my account. Unfortunately, I mistakenly entered the wrong reference number during the payment process. Since then, I have taken multiple steps to resolve this issue, but despite my efforts, no one from FinChoice has responded or provided assistance. - I submitted a query through your online platform. - I sent several emails to your support team. - I attempted to contact customer service by phone, but no one answered my calls. - I requested a callback, but to date, I have not received any follow-up. As a result, my account is now facing the possibility of accumulating excessive interest charges, despite the fact that I made the payment well in advance. I am extremely frustrated by the lack of customer support and the ongoing delay in resolving this matter. I respectfully request that you urgently review my case, rectify the issue, and ensure that I am not unfairly charged interest due to this clerical mistake. I expect a prompt and satisfactory response to avoid any further inconvenience. I trust that you will treat this matter with the urgency it deserves and provide me with a resolution without further delay.
168 replies
16 months ago
Unfair business practices
I would like to report an issue with Freshware, a company selling pots. Here's what happened: 1. Pricing Discrepancy: Freshware sells pots for R6000, yet the same pots are available at Makro for only R2400. 2. Non-Delivery of Items: They promise to deliver within a specified time after you’ve paid a portion of the amount, but the delivery never happens. 3. Poor Customer Service: Their contact center provides substandard service with rude and unhelpful consultants. 4. Unfair Cancellation Terms: When I decided to cancel the contract, I was informed that: A fee would be charged even though I had never used the items. The refund would take a shocking 60 working days to process, which is unreasonable and unfair. This kind of business practice is unacceptable. I believe Freshware is exploiting consumers and violating the principles of the Consumer Protection Act. I urge others to be cautious when dealing with this company.
224 replies
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