KM
Keabetswe M
Active since Jan 2025
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
RUDE CONSULTANTS, PROCESSES ONLY BENEFIT THEM AND NOT THEIR CUSTOMERS! I HATE THIS NETWORK
Account was debited, but account is suspended. Rude and horrible consultants. None of them are well trained. They couldn't assist with anything. I HATE TELKOM. I've had a contract with them for 4 months. I am done! They must send me a cancellation fee. I HATE TELKOM
0 replies
15 months ago
********* Franchise/ Horrible Service
I app**** for a franchise with Eliquor in January 2023. I paid the full franchise fees and we signed an agreement. In May I signed a lease agreement as this was a prerequisite for the liquor license application. 1. Liquor License : My application was submitted in August 2023 by their consultant called Maria (Monate Liquors). She delayed the whole process by not submitting the required documents on time. I had to follow up on my side and get another consultant to assist me while I had paid full franchise costs. The liquor license was only issued in October 2024 after waiting for months and incurring expenses out of own pocket. 2. Operational Expenses: I signed a lease agreement of which I was given a grace period of 3 months. After then I was required to pay rental of R18000 out of own pocket to date. This affected me negatively financially. As we speak my finance are in shambles as they were not honest from the beginning as to how long it will take for them to set-up my shop and for my license to be issued. Some of the money I spent on rent was meant to buy stock for the shop hence I required the agreement to be changed. 3. Agreement Change: I requested them to change my agreement from a franchise agreement to an Express store because my shop is 60m2 and I now wanted to use the difference for stock because at this point I do not qualify for any credit facility. All suppliers offered me a cash upfront account of which it was communicated to the franchisor. Instead of them trying work me to remedy the situation, Now are now ignoring me. Communication: I have called, texted, emailed the team, in some instances called them but my numbers were blocked,I have requested in person meeting to their manager Riaan but there is still no feedback. I suggested mid 2024 that we cancel the contract and they refund me but I was threatened by their Sales person that I would loose everything. The suggestion purely came from being financially frustrated by how the team conducted this whole process. 4. In Conclusion:To date my shop is partially set-up while their site indicates they fully setup your shop withing a couple of days of your license being issued. I am exhausted, I am frustrated what was meant to be a great business opportunity has turned into a nightmare. If there is anyone that can help me,please assist. All I want is for these people to remedy the situation, fully set up my shop, if they are not willing to change the contract they should communicate. I paid them in full, I do not owe them. They should support me as per our agreement.
0 replies
15 months ago
Horrible Experience of a Franchisee
I app**** for a franchise with Eliquor in January 2023. I paid the full franchise costs and we signed an agreement. In May I signed a lease agreement as this was a prerequisite for the liquor license application. 1. Liquor Licence : My application was submitted in August 2023 by their consultant called MariaLiquors. She delayed the whole process by not submitting the required documents on time. I had to follow up on my side and get another consultant to assist me while I had paid full franchise costs. The liquor license was only issued in November 2024 after 23 months of waiting and incurring expenses out of own pocket. 2. Operational Expenses: I signed a lease agreement of which I was given a grace period of 3 months. After then I was required to pay rental of R18000 out of own pocket to date. This affected me negatively financially. As we speak my finance are in shambles as they were not honest from the beginning as to how long will it take for them to set-up my shop and for my license to be issued. Some of the money I spent on rent was meant to buy stock for the shop hence I required the agreement to be changed. 3. Agreement Change: I requested them to change my agreement from a franchise agreement to an Express store because my shop is 60m2 and I now wanted to use the difference for stock because at this point I do not qualify for any credit facility. All suppliers offered me a cash upfront account of which it was communicated to the franchisor. Instead of them trying work me to remedy the situation, Now are now ignoring me. Communication: I have called, texted, emailed the team, in some instances called them but my numbers were blocked,I have requested in person meeting to their manager Riaan but I'm was still ignored. I suggested mid 2024 that we cancel the contract and they refund me but I was threatened by their Sales person that I would loose everything. The suggestion purely came from being financially frustrated by how the team conducted this whole process. 4. In Conclusion:To date my shop is partially set-up while their site indicates they fully setup your shop after 17days of your license being issued. I am exhausted, I am frustrated what was meant to be a great business opportunity has turned into a nightmare. If there is anyone that can help me,please assist. All I want is for these people to remedy the situation, fully set up my shop, if they are not willing to change the contract they should communicate. I paid them in full,I do not owe them a cent. They should support me as per our agreement.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)