SN
Siphesihle N
Active since Jan 2025
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Unacceptable service
I wanted to share my experience with American Swiss at Galleria Mall. I bought a watch there three months ago, and it already stopped working. When I took it back for a battery change, the same lady who sold it to me was really rude. She accused me of making the watch dirty because she assumed I work in construction, which isn’t true—I’m a logistics driver. She refused to take it back or help me and just told me to go somewhere else. Honestly, this kind of service is unacceptable, and I wouldn’t recommend buying from there if they treat customers like this.
0 replies
11 months ago
Poor communication
I wanted to reach out to discuss an ongoing issue I've been facing with the situation regarding my claim. It's been quite frustrating as I've been trying to obtain some feedback from them, but unfortunately, I have not received any response thus far. Despite sending numerous emails, I have not been able to elicit a reply. When I try to reach out via phone, I am told that they will provide me with an update after consulting with the management, but unfortunately, that update never comes. It has been over six months since this claim has been ongoing, and the lack of communication is becoming increasingly concerning. I believe that clear and prompt communication is essential in resolving this matter efficiently. Your assistance in escalating this issue would be greatly appreciated. Thank you for your attention to this matter. Warm regards.
1 reply
14 months ago
Worst insurance, they just leave you hanging and ignore you
I have reached the peak of my frustration. Hollard Car Insurance, your unprofessionalism truly disrupts my peace. For 5 months, I’ve been left hanging, my claim pending with no explanation, no idea of what’s going on, just stuck in an endless loop of anticipation. Your lackadaisical approach towards customer grievances completely floors me. Despite my numerous attempts to contact you, numerous emails shot off into the void of your customer support, all that seems to echo back is just sheer ignorance. It's like speaking to a brick wall! I have provided every iota of information from my end and yet, it seems to simply slide into a pit of oblivion. What's even more astonishing is your nominal complaints department. Suspecting a ray of hope, I reached out and who did I get? An individual personifying indifference. This lackadaisical so-called customer service representative, if that term can even be liberally app**** here, was supposedly assigned to handle my claim. The only thing that has been handled is her absolute disinterest in my issue. Communication, it seems, is simply too taxing for her. Every interaction feels like a lopsided game, where I am left to run in circles, constantly demanding updates. Meanwhile, she remains unperturbed, displaying an astonishing nonchalance to my escalating frustrations. Our last conversation held the promise of a final report by the 17th. The day has come and gone and the only thing I'm bombarded with is a wall of silence. The promise of an update remains unfulfilled, my emails remain unanswered, and my queries huddled up in the junkyard that seems to be your 'customer service'. This unprofessional demeanor of your company and the utter disrespect towards a client's claim, has left an indelible mark, prompting me to reconsider our association. How can one entrust their safety to a company so devoid of responsibility and customer value? You had a responsibility to guide me through this process, instead, I've been greeted with ignorance and neglect.
1 reply
17 months ago
Very disappointed. Poor service
Very poor services Lack of communication received from claim handler and very difficult to get a hold of them as call centre number goes quiet, of which is so unprofessional. A claim process is already stressful enough when experiencing a unexpected loss, would be nice to have a seamless claim process with continuous and *HONEST* communication with the claim handler. It's almost two months now with a pending claim, everytime i get a hold of them they tell me that there's new information that the assigned investigator found, they are finalizing the report they'll get back to me before end of business. Honestly, the amount of frustration the claim process is actually mind boggling, this claim had dragged on for long enough It's an utter disgrace. I signed up for this insurer because i thought let's give it a chance, looks promising however regrets are kicking in
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)