LV
Lizel Van Der Westhuizen
Active since Jan 2025
2
Reviews
0
Industries
Reviews
2 reviews15 months ago
UTTER USELESSNESS, CUSTOMER SERVICE NON EXISTENT
Where should I begin.. purchased a queen size Sleepmasters Brooklyn bed and base set on 30/07/2024. We opted for this bed as we prefer foam mattresses. My partner weighs approximately 100kgs and we were assured by your sales lady, I think her name was Sile, that maximum weight is 150 kgs and that the bed would keep it's firmness and not dent in. With the mattress and base set we also purchased a headboard. Delivery was promised within 2 to 3 days and quickly thereafter I was informed delivery would take 2 weeks, after countless phone calls and moaning it took a week and a half (I should've in hindsight just cancelled order and asked for my money back) Mattress set comes with a supposed 10 year warranty. Initial complaint lodged at Arbour Crossing KZN where they then redirected me to your website. Complaint was lodged on 6 January 2025, on 7 January 2025 a reply was received. We then rep**** to your email minutes later. On 8 January 2025 "request was sent to relevant department ref number 9000394320" 6 days onwards (14 January 2025) and still no feedback. Reply received "please note your complaint has been escalated for further intervention, the relevant department will be in contact with you" Messaged your only automated WhatsApp number 011 298 9800 where after numerous menu inputs was asked for videos and photos of faulty bed and base. I whastapped on Tuesday to emphasize rush as we are sleeping in 2 dents as the mattress slumps in, base has wave like on top and is not flat.. Today messaged again and all I get is "thank you, we will assist shortly. Still no actual response is forthcoming from Restonic SA. Is this how customers get treated as your after sales service is NON EXISTENT!! I again sent a WhatsApp today 20 January 2025, note this is WhatsApp number 2 to follow up. As true as nuts I now have to restart entire process to indicate what problem is. By all means, if you can, do not support Restonic SA because there is NO SUPPORTING DREAMS as per your logo
53 replies
15 months ago
NO SUPPORTING DREAMS as per your logo - horrible after sales service
Where should I begin.. purchased a queen size Sleepmasters Brooklyn bed and base set on 30/07/2024. We opted for this bed as we prefer foam mattresses. My partner weighs approximately 100kgs and we were assured by your sales lady, I think her name was Sile, that maximum weight is 150 kgs and that the bed would keep it's firmness and not dent in. With the mattress and base set we also purchased a headboard. Delivery was promised within 2 to 3 days and quickly thereafter I was informed delivery would take 2 weeks, after countless phone calls and moaning it took a week and a half (I should've in hindsight just cancelled order and asked for my money back) Mattress set comes with a supposed 10 year warranty. Initial complaint lodged at Arbour Crossing KZN where they then redirected me to your website. Complaint was lodged on 6 January 2025, on 7 January 2025 a reply was received. We then rep**** to your email minutes later. On 8 January 2025 "request was sent to relevant department ref number 9000394320" 6 days onwards (14 January 2025) and still no feedback. Reply received "please note your complaint has been escalated for further intervention, the relevant department will be in contact with you" Messaged your only automated WhatsApp number 011 298 9800 where after numerous menu inputs was asked for videos and photos of faulty bed and base. I whastapped on Tuesday to emphasize rush as we are sleeping in 2 dents as the mattress slumps in, base has wave like on top and is not flat.. Today messaged again and all I get is "thank you, we will assist shortly. Still no actual response is forthcoming from Restonic SA. Is this how customers get treated as your after sales service is NON EXISTENT!! I again sent a WhatsApp today 20 January 2025, note this is WhatsApp number 2 to follow up. As true as nuts I now have to restart entire process to indicate what problem is. By all means, if you can, do not support Restonic SA because there is NO SUPPORTING DREAMS as per your logo Absolutely horrible after sales service
0 replies
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1 Star
2 (100%)