M
Mukhethwa
Active since Jan 2025
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Pathetic service
I would like to lodge a formal complaint regarding my recent experience at your Randburg branch. While browsing in the store, I noticed a laptop displayed on the shelf with a price tag of R3,999. When we asked a staff member for assistance to purchase the item, we were informed that the price was actually R5,700. However, when the laptop was turned around, there was another sticker on the device showing a price of R4,999. This meant the same laptop had three different prices displayed, which is extremely confusing and misleading for customers. We asked to speak to the manager to resolve the issue. Unfortunately, the manager was dismissive and said he could not assist us. He mentioned he would check with his manager, but he left us unattended and never returned. To make matters worse, the store was closed while we were still waiting for assistance. This entire experience was very disappointing and unprofessional. In addition, the staff on duty were generally unhelpful and unwilling to assist properly. As a customer, I expected better service and transparency regarding pricing. I would appreciate an explanation regarding the pricing discrepancy and how this matter will be addressed to prevent similar situations in the future. I look forward to your response.
0 replies
13 months ago
pathetic service
Momentum Retirement Administrators are the worst people to deal with. every time i call, I'm fed with lies after lies. I submitted my claim in December last year but till this day, i have not been paid. each time i would be told to wait 24 -48 hours for the payment to reflect in my account. if not that, i will be told SARS rejected my claim. when i ask for the reason, no reason will be provided, I've asked to be contacted back by someone senior who will be able to answer my questions but guess what, no one called. each time i call, i spend more than 25 minutes on the call, i must spend to hear lies after lies.... i am deeply disappointed in this institution.
159 replies
14 months ago
Product review
2 years of great service and low premium. I love it
53 replies
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