I
Ivan M
Active since Jan 2025
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Suzuki Tygervallei
I took my vehicle to Suzuki Tygervallei on 05 March 2026. Before handing the vehicle in, I had my personal items secured in the glove compartment, including my expensive sunglasses in their protective case. The next morning, when I opened the case, I discovered that my sunglasses had been taken and replaced with a cheap, worthless pair. When I contacted the service centre to report the issue, I was simply told that it is the customer’s responsibility to remove all personal items from the vehicle. While I understand that this is generally good practice, the sunglasses were not lying around in the vehicle — they were securely stored inside the glove compartment. There should have been absolutely no reason for anyone to access that space. What was even more disappointing was the response from the service department. They claimed they “asked around,” but no one knew anything and they could do nothing further about it. There was no real investigation, no accountability, and no attempt to resolve the matter. The fact that a personal item could disappear from a closed compartment and be replaced with something else raises serious concerns about the controls and trustworthiness within this dealership. Even worse than the incident itself was the extremely poor client service and complete lack of concern shown when I tried to resolve the matter. Based on this experience, I would strongly caution anyone against trusting Suzuki Tygervallei with their vehicle or personal belongings. If this is how customer property is treated, it raises serious questions about professionalism and integrity.
0 replies
7 months ago
Capitec = Useless
Subject: Closure of Account Due to Unacceptable Service I am extremely dissatisfied with the continued lack of security and accountability regarding debit orders on my account. On multiple occasions, companies have been able to change debit amounts without my approval. Each time, your consultants have informed me that I must address the matter directly with the company—despite the fact that the issue arises from Capitec allowing unauthorized changes to proceed. This is unacceptable and reflects poorly on both your security systems and your customer service. A bank’s first priority should be to protect its clients’ funds, yet my experiences have demonstrated the opposite. Due to these ongoing failures, I have decided to close my account immediately and will no longer be conducting business with Capitec. I sincerely hope that this matter receives the serious attention it deserves, as the current situation not only undermines customer trust but also exposes the bank to potential legal consequences.
106 replies
8 months ago
Statement Regarding Debt Review Placement
I, wish to place on record the circumstances under which I was placed under debt review by the National Debt Advisors (NDA). In September 2017, I was contacted telephonically by NDA, who informed me that they could assist in restructuring my debt into more affordable monthly payments. At no stage during this initial engagement was I fully informed of the legal consequences of entering debt review, including the restrictions it would place on my financial affairs, access to credit, and the long-term implications for my credit profile. I was further advised to sign documents authorising NDA to debit one consolidated monthly instalment from my account, which they claimed would then be distributed to my creditors. Based on the information provided to me at the time, I believed this process was simply a financial management solution and not a legal process that required a court order. As a result of NDA not honouring payments to my creditors as they had undertaken to do, my accounts fell into arrears. This arrear status then created the grounds upon which NDA proceeded to obtain a court order against me to enforce the debt review process—something I had never knowingly or willingly agreed to under those terms. I was therefore misled into debt review without a proper explanation of my rights, obligations, or the long-term implications. I contend that I did not give informed consent to this process and that NDA’s actions directly contributed to my financial hardship and the granting of a court order in my name.
53 replies
11 months ago
Client
Home-Connect is the most unsatisfactory service provider I have ever encountered in my life. My initial installation with them took more than two weeks to complete as they kept blaming Frogfoot, then making excuses for Frogfoot, and then blaming them again, continuing this cycle for two weeks. I subsequently moved to another property, and the entire process began anew. This time, the property had a fiber line already installed, yet I still waited over a week as Home-Connect attributed the delay to Frogfoot not activating the line. The excuses ranged from the previous tenants not canceling their contract to the fiber line being faulty, and then to Frogfoot failing to activate the line. They eventually came and replaced the fiber box, attempting to adhere it to a painted wall with double-sided tape, which subsequently fell off and damaged the paint. The fiber line is supposed to provide 60/60 speeds, but I have not experienced speeds exceeding 20 for both uploading and downloading since the fiber box was replaced. I consistently receive calls from different operators, each with a new excuse. In May, they charged me twice, claiming that my April payment was not properly reflected. When I contacted them, they provided yet another excuse for their error, stating that I referenced the payment incorrectly. This company is an absolute joke. I deeply regret choosing them as my service provider.
117 replies
15 months ago
I would like to writ...
I would like to write a review about Home-Connect, good service, prompt response time and friendly staff.
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)