Amy M

Active since Jan 2025

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Industries

Reviews

7 reviews

4 months ago

Completely Ignored by Absa ***** Department

I am very disappointed with the service I have received from Absa regarding a *****-related incident on my account. After the incident was reported, my Absa account was eventually restored. However, the third-party account affected in the same transaction has still not been reinstated or released, even after more than two months. This delay has continued without resolution or clear communication. I was previously advised by the ***** department that they would contact Discovery Bank to request the release of the affected account. However, to date, this has not been confirmed or resolved, and I have not received any meaningful updates despite repeated follow-ups. Transaction details: • Amount involved: R15,800 • Sender bank: Absa • Recipient bank: Discovery Bank • Recipient name: Afolabi Tomi Henry Account Number: *** Given the seriousness of the matter, I expected urgent handling and clearer communication. Instead, the process has been slow and frustrating, with no clear timeline for resolution. At this stage, I am still waiting for Absa to take decisive action and fully resolve the issue.

1 reply

UPS SCS South Africa (Pty) Ltd

5 months ago

Don’t Use UPS, worst experience ever.

Avoid UPS if you care about time, communication, and value for money. I’ve had a shipment sitting with UPS for almost two weeks. During that time, there was little to no communication. I paid my customs fees promptly, expecting the process to move forward—but only after payment was I suddenly told the parcel now needs a port health inspection, which will take another 4–5 working days. This makes no sense. If the package was already sitting in their warehouse for nearly two weeks, why was this not handled earlier? Why is there such a lack of urgency when customers are paying premium shipping and clearance fees? What’s even more frustrating is that the total cost I’ve paid for shipping and customs is significantly higher than the value of the items themselves. At the very least, I expected efficiency and transparency—but neither was delivered. Right now, I’m left waiting even longer with no guarantees, no urgency, and no proper communication. If you’re considering using UPS, be aware that delays, unexpected processes, and poor communication can turn what should be a straightforward delivery into a long and frustrating experience.

0 replies

Absa

5 months ago

Critical Issue: Absa Account Frozen, Third Party Funds Affected

I am extremely frustrated with the service I am receiving from Absa Bank. My account was suddenly blocked without any prior notice — no email, no SMS, no phone call. I have been left completely in the dark with no explanation as to what caused this or what steps I need to take to resolve it. This situation has now escalated and is affecting more than just me. A payment I made to a clothing seller, Afolabi Tomi Henry, in the amount of R15,800 has now impacted their account as well. As a result, their ability to access their funds — and their livelihood — is being affected. Despite this being a serious matter, I have received no updates, no guidance, and no communication from the bank. I have not been told what is required from me to resolve this issue or how long this process will take. It is unacceptable for a bank to block an account without communication, especially when it has a direct impact on other people’s income and financial stability. I urgently need clarity on: • Why my account has been blocked • What steps I need to take to resolve this • What is being done to address the funds affecting the other party Right now, I feel completely stuck and unsupported. Absa Bank, this needs urgent attention.

1 reply

UberEats

13 months ago

Uber Eats, A Masterclass in How to Ruin a Customer’s Day

Dear Uber Eats, Congratulations. You’ve officially turned what used to be a convenient food delivery service into a daily gamble of chaos, confusion, and culinary disappointment. Let’s start with the drivers. I have lost count of how many times I’ve been ****med, misled, or left dumbfounded by individuals who can’t even communicate in basic English — and frankly, seem more like they wandered into the app by accident than actually work for you. Many appear to have zero training, and I’m genuinely concerned some aren’t even legally permitted to operate here. It’s giving “shadow operation” vibes. Then there are my Uber credits, which have mysteriously been locked away like they’re gold bars in Fort Knox. No explanation. No solution. Just… gone. It’s like winning the lottery only to be told, “Sorry, you can’t cash that in because… reasons.” And let’s not forget the latest gem: I ordered from a store, paid in full, and they didn’t even have the item. No call. No replacement. Just vanished. I did my part — submitted photos, evidence, probably could’ve launched a PowerPoint presentation — and still, no refund. Not even a “we’re sorry.” Just ghosted, like a bad Tinder date. Your support service used to be decent. Now? It’s like shouting into a void. The bots are more responsive than the people, and when someone does reply, it’s as if they didn’t even read the message. I expect: • My credits reinstated immediately, no excuses. • A full refund for the missing item. • A serious look into your driver vetting process, because I’m tired of turning food deliveries into international spy missions. If this message mysteriously “doesn’t meet policy” or gets ignored like the others, no problem — I’ll just take it to every review platform, social media channel, and consumer forum I can find. I’ve got time today. Do better. Please.

0 replies

Discovery Bank

15 months ago

ACCOUNT BLOCKED DUE TO CLOSED CASE WITH NO COMMUNICATION

My account , discovery bank account number : *** account name : amy ogunbajo . has been blocked again due to a duplicate case that has already been closed. I don’t understand why this keeps happening, especially without any communication. I do not appreciate having my access restricted over an issue that was supposedly resolved. Discovery’s lack of communication in this matter is unacceptable.

2 replies

Discovery Bank

19 months ago

Discovery Bank’s Negligence Has Severely Affected My Livelihood

For over two months, my Discovery account (***) has been on hold, despite submitting all the required documents multiple times. The lack of communication and unprofessionalism I have encountered is beyond unacceptable. I have received the worst service imaginable—consultants are consistently rude, dismissive, and completely uninterested in resolving the matter. Nedbank even contacted Discovery Bank directly to request the unblocking of my account, but Discovery Bank refused to take any action. To make matters worse, Nedbank also reached out to Standard Bank to unblock another account, and they resolved the issue promptly—proving that Discovery Bank’s refusal to act is deliberate neglect. This situation has severely impacted my livelihood. I cannot access my funds, and the ongoing delays and lack of accountability have caused undue stress and frustration. I deeply regret ever banking with Discovery Bank, and I demand urgent attention to this matter. Anything less is unacceptable.

2 replies

Absa

19 months ago

Worst Banking Experience: Absa Does Not Care About Its Clients – This Matter Is Affecting My Health!

My account , account *** has been unjustly placed on hold because Tintswalo Mthombeni(***ca), a consultant from the ***** department, seems to doubt my ability to own a successful hair extention business. This discriminatory assumption is not only baseless but has severely impacted my finances and livelihood. This level of judgment and lack of professionalism is unacceptable. I’m beyond frustrated at this point. I’ve been going back and forth with the bank for what feels like forever, and nothing is getting resolved. This whole issue started with a payment I received. I verified it when they asked me to, and I was told it was released. Then I had to go to the bank to verify my identity. Fine, I did that too. After everything I’ve been through, I was informed the funds had been reversed and sent back to an account that has absolutely no connection to me or the transaction. Then, on another call, I’m told the money is still in my account but requires further verification. How does that make any sense? I’ve already provided all the necessary verification. Now it’s been escalated to an “official case,” but no one is providing clear answers or following up. This level of miscommunication and lack of accountability is completely unacceptable. To make matters even more concerning, the sender of the funds has already provided verification, including a sworn affidavit from the court, signed by their attorney. Despite this legally binding documentation, the issue remains unresolved, which is both baffling and unacceptable. I have been misled countless times, dismissed, and repeatedly given false information. I was assured multiple times that someone would get back to me, yet no one ever did. This entire experience has been nothing short of infuriating and deeply unprofessional. The lack of accountability, transparency, and basic customer care is unacceptable. At this point, I cannot see myself continuing to use Absa. This has gone beyond a simple mistake—it’s a complete failure in handling a serious matter.

1 reply

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5 Star

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4 Star

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3 Star

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2 Star

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1 Star

7 (100%)

Amy M

Reviews

Completely Ignored by Absa ***** Department

Don’t Use UPS, worst experience ever.

Critical Issue: Absa Account Frozen, Third Party Funds Affected

Uber Eats, A Masterclass in How to Ruin a Customer’s Day

ACCOUNT BLOCKED DUE TO CLOSED CASE WITH NO COMMUNICATION

Discovery Bank’s Negligence Has Severely Affected My Livelihood

Worst Banking Experience: Absa Does Not Care About Its Clients – This Matter Is Affecting My Health!

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