MM
Mbali M
Active since Feb 2025
2
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Reviews
2 reviews9 months ago
Foneyam Insurance claim is a **** from a very unhappy paying customer
Foneyam Insurance is a ****, I am paying every month for a device that was ****** in April which I reported the case and emailed the claims department. the only response I have received so far was an auto mail telling me that the claim process can take up 2- 30 working days and one of the agents will be in touch. I received no calls to a point where I made the call myself to the call center hoping someone can assist me but I was told there is nothing they can do on their side because the only way to claim if the device was lost or ****** is to send an email and wait for the call as per the auto mail. I lost the phone in April and we are at the end of July but have gotten zero assistance from anyone and the only reason I am still paying for the phone is because of the binding contract but I have gotten to the point of now wishing to pay anymore as I am paying for a phone that is being enjoyed by who ever ****** me. I would never have signed up for this option if the agent at the shop hadn't talked me into it, I should have signed up for a normal contract with normal service providers if I knew things would turn out like this for me. If you are looking into getting a foneyam contract, do not sign up and fall victim as I did.
159 replies
14 months ago
worse experience of my life
I have had the worst experience with this institution as a whole. I made a booking online for a bridal shower of 7 people by purchasing vouchers unknowing that these can not be used during peak season. I had to make a separate payment for these treatments and was promised to be refunded the vouchers as these were mistakes. I have been on a back and forth with the with Simone(from Musgrave branch) who has given me a real run around to a point of asking me to contact Paypal and ask them for a refund. Paypal got back to me saying the spa must assist with loading these on my wallet on my account so that they can assist, only for her to then turn around and confirm the spa will be doing the refund instead. She further told me we have to wait for approval from finance department the whole of January till I contacted head office to ask them to step in and assist in the matter. I was assisted by Nadia who also gave me empty promises. we are now in February and I have still not been assisted with a matter that has been going on from the 27th of December. To say I am an unhappy customer is an understatement.
0 replies
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