CE
Charlene E
Active since Feb 2025
2
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2 reviews1 month ago
Note of appreciation
To:Marelize Wilson ( Brand Manager) Thank you for your incredible generosity Your support means the world to us and is deeply appreciated. You truly helped to lighten the load. I am grateful for your support, we wouldn't be able to do what we do without the support of kind hearted people like you. Your donation is a powerful statement and we are deeply grateful for your support. From: House of the Golden Oldies care centre for the aged Randfontein
0 replies
14 months ago
Mtn supplies bad customer service again
My son is a loyal customer to mtn but he is frustrated by their poor service especially the last month. He works mostly on the road and almost 7 days a week so he can not constantly go to the mtn shops. When he does however make a plan to visit his nearest mtn he gets told they can not fix the problem and when he contacts the call center his calls gets dropped. He Paid his wifi router, like he does every month but mtn added the money to his cellphone account that was already paid. He immediately tried correcting mtn's mistake by asking them to remove the surplus money they added to his cellphone account and correctly add it to his wifi account before it gets cut off. After more than a weeks inconvenience of phoning and going to the nearest branch he was promised it would be sorted within 48 hours BUT again that did not happen and his wifi has been switched off, which is a big problem at home as his fiance works from home! So the problem leads not only to an inconvenience issue anymore but also to loss of income due to neglect on mtn's part. Please can this urgently get attention, or I am going to social media platforms with this poor service delivery. Thank you
53 replies
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1 Star
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