FN
Fezzy N
Active since Feb 2025
2
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2 reviews8 months ago
Transitional ward - Gambling with people's life
My mother was admitted to Edenvale hospital on the 19th of May 2025 because of severe anemia and bibasal crackles and she was referred to by the doctor. She was then discharged on the 30th of June. On the same day when we arrived home, we noticed the bedsore on her buttocks was already severe, and the nurses and the doctors did not mention it or even add that on her hospital file. We phoned the doctor (DR Kamba) and he said we must take her back to the hospital on Monday the 23rd of June. However, he said we can go to the hospital the next day to get the staff to dress the wound (20th May). I went the next day to collect the wounding dressing staff, and it was a whole lot of things, and I was giving training on how to dress the BEDSORE wound. On Monday the 23rd we took mama back to Edenvale and the wound was bad, it was smelling, and it had white layers and some holes on the sides. We asked the doctor why this was not disclosed with the family upon discharging her and why we were not provided with the dressing equipment. The doctor told us that he WAS NEVER INFORMED BY THE NURSES. The wound became worse, it created a big hole now in her buttocks it was uncontrollable, we logged a complaint with the hospital ( Ref: 1YZ-QUI-2AT). My mother died in hospital on the 4th of July because of the Bedsore. Even today we did not receive any feedback from EDENVALE HOSPITAL, THEY REFUSED TO GIVE US HER FILE , I WAS SENT FROM PILLAR TO POST WHEN I REQUESTED FOR HER FILE.
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14 months ago
POOR SERVICE
TELKOM SERVICE IS SO PATHETIC feel like I am paying for the service that does not benefit me and my family. I have been experiencing the internet connection since last year June 2024. I have logged the tickets with the call center more than 10 times and every time I call the call center, I have been asked to restart the router or take out the sim from the router and put it on the other device and select the network manually. I have tried that so many times however the struggle continued. My wife is working from home most of the time and I always buy data for her and mind you I have uncapped Wi-Fi at home that does work, the kids cannot do their homework, research etc. I would log the ticket with the call center and promised that a technician will be appointed to investigate and call me after 72 hours. I would wait for the said technician to call until I phoned back to follow up and when I followed up on my ticket the consultant would tell me the ticket is closed because the issue is resolved, how is it possible for Telkom to close the ticket without solving my problem or to call me. The service that I have received from Telkom is very pathetic, I would not even advise my worst enemy to take the contract. Below are my tickets that I have logged since last year Ø June 2024: 79245936 Ø August 2024: 79305073 Ø November 2024: 82723839 Ø December 2024:82394185 Ø January 2025:83892770
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