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Active since Feb 2025
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5 reviews4 months ago
Worst insurance ever!
Can one be denied a basic human right? On 11 December 2025, I contacted standard bank insurance as I have a blocked toilet. Can you believe that it is now 30 December 2025 and the toilet is still blocked? Firstly, I was helped by Tsakane who said that they will find a plumber. Then she went quiet and I had to follow up and found that the claim was closed and no one could provide a reason. Tsakane was unreachable every single time and never responded to any of the emails sent. Finally, after probably 5 further calls, we were transferred to another lady who said she will re-open the claim and indicated that there are no service providers in my area. She then indicated that an amount can be paid out if we find our own plumber. This we did and sent through quotes etc. Again silence and we had to follow up again and found Refilwe who again asked for the documentation which was sent. And then silence again. We called again and found that the claim was closed again with no reason. Now, how cruel is it to leave people without the use of their toilet from 11 December 2025 to date. But month after month instalments to pay for insurance are deducted. I would not recommend standard bank insurance to anyone. I mean if a normal basic need like proper sanitation is not prioritised, how can you trust such an insurance?
56 replies
6 months ago
Outstanding Service from BB Hatfield Renault – Rudi & Ruben Deserve Recognition!
I purchased a car from BB Hatfield Renault, and I can honestly say it was the best car-buying experience I’ve ever had. Rudi Schuster and Ruben Grundlingh went the extra mile — they listened to my needs, kept me informed, and made the whole process smooth even though I was buying from another province. They secured excellent finance terms and continued offering support even after delivery. Their professionalism and genuine passion for their work make them a formidable team. BB Hatfield Renault is lucky to have them!
0 replies
13 months ago
Poor service continues
In my experience, being responsive and prioritising customer service is supposed to be high up on the agenda of businesses. This is surely not the case with standard bank insurance. I registered a claim on 21 February 2025 , after two contractors, the assessor themselves coming out to look at the damage, we are almost sitting a month later with no resolution. What is even more disappointing is that following the first complaint, Ayanda the person handling the claim has still not changed his approach in dealing with the matter. He still remains unresponsive, doesnt respond to any of my emails and the only time I do get feedback is when I call the call centre myself, continuously speaking to different agents. I am truly disappointed. I am shocked to witness this standard of service delivery and low value of customers. If I could rate negative I truly would.
159 replies
14 months ago
Extremely Disappointed with delayed response and poor service
I am extremely disappointed with the service I received regarding my boundary fence claim, registered 21 February 2025. After receiving the claim number and agents contact details, I attempted to follow up but encountered no response as the service provider had not contacted me days after the claim was registered. The agent's number, given to me by himself was inactive and my emails to him went unanswered. I called the helpline again for help, the first agent dropped my call and the second agent tried to assist by calling the service provider. The service provider (who is based in Gauging, approx two hours out of the province where I stay) indicated that he would be here to assess today 28 February but he needed consent / approval from the insurance for travel reimbur*****t. The standard bank insurance agent indicated she would finalise the reimbur*****t and call me back. Again this didn't happen and we tried calling the service provider to confirm if he was still coming, he didn't answer his phone all the time so I call the help line again. After calling again today, I was told by yet another agent, that Standard bank insurance does not have service providers in my area and thus approval for out of range travelling is still pending. This is unacceptable as the matter has now been ongoing for over a week, leaving my family, game animals and property at risk. I have requested to speak to a manager, but Im still awaiting a response. This level of service is truly disappointing and I can see that my dilemma and risk is not being prioritised or taken into consideration. I certainly do not feel like a valued customer.
284 replies
14 months ago
Unsatisfactory service from Eric Marx Attorneys
If you ever have the desire to be ignored, treated like you don’t matter as a customer, been promised a quality and professional service and it was never delivered, then Eric Marx attorneys is for you. I have never in my life experienced such unprofessional and unacceptable service. I entrusted the sale of my property, which was a cash sale to Eric Marx conveyancing attorneys in October 2024, to date my property is not registered., not even lodged. Can you imagine? The person handling my matter the Candidate attorney/legal secretary there has shown to be *************, unprofessional and downright disrespectful. There is little to no communication on the process and it seems like she doesn’t understand how the process works. I had to get clearance certificates and follow up with external people, work that she needed to do. She seems to have no clue. Today I find out that the correspondent she was working with to get new clearance certificates as the old ones expired, was not working at her company any longer and the Candidate attorney/ legal secretary did not even know. I regret making use of these attorneys. My experience has been and still is a complete nightmare. Don’t even try complaining about the Candidate attorney /legal secretary as nothing gets done. The receptionist and admin staff also protect her. When you call to speak to her, they cover up for her by saying she isn’t there and that they’ll ask her to call back, she never does. If I could rate them in the minus, I would.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)