RM
Ramoalosi M
Active since Feb 2025
3
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0
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Reviews
3 reviews14 months ago
VW Thompsons motors Louistrichardt
I would like to take this opportunity to thank both hallopeter and Thompsons dealer principal for the job well done, i came here crying for my Polo TSI sunroof which was damaged by the dealership but after a thorough investigation it picked up that indeed the damage was from the dealership side, today I can now stand boldly and say my sunroof was repaired. I am indeed a happy client
0 replies
14 months ago
VW Thompsons Louistrichadt
On the 31/01/2025 i took my vehicle with registration number FMC076L to the above mentioned address for 195000km service. On arrival I was well received and the normal process of getting the vehicle inspected before taking it into the workshop was conducted by services employees in my presence. They completed the checklist in the process as a normal practice. The vehicle was then taken into the workshop and I left the area as I was going to be contacted when the service was completed by the dealership. I called the dealership around 12 midday to find out as to whether did they manage to diagnose the additional defects communicated to them during the bookings, which are as follows door handles which were hard to open as well as the sunroof that was malfunctioning, on my arrival at the dealership for vehicle collection, i conducted my inspection on the car and realised that the sunroof that i was told had dirt inside the rails was worse than before, it was no more opening at all, I spoke to the service advisor and she called one of her superiors who advised that the vehicle should be taken back into the workshop but the feedback i got there after was that they are going to quote me for the sunroof as the rails were damaged. To my knowledge the vehicle was brought in with the sunroof that was only malfunctioning as I indicated when booking the vehicle in for service. Through this medium of communication I want to register my dissatisfaction and at the same time call for your intervention to get the above matter resolved amicably.
0 replies
14 months ago
VW Thompsons
Good Evening Can I ask for your help, this happened at VW Thompsons Louistrichardt, I have sent email to VWSA but they not assisting at all, below is the email that I sent to them, now I am quoted to pay 60k To whom it may concern On the 31st of January 2025 I took my car with registration number ......... to the above address for 195000km service. On arrival I was well received and the normal process of getting the vehicle inspected before taking it in to the workshop was conducted by one of the services employees in my presence. He completed his checklist in the process as a normal practice the car was then taken into the workshop and I left the area as i was going to be contacted when the service was completed by the dealership. I called the dealership around 12 mid-day to find out as to whether did they manage to fix additional defects communicated to them during the booking of the vehicle which are as follows door handles which were hard to open as well as the sunroof that was malfunctioning. On arrival at the dealership for collection of the car, I conducted my inspection on the car and i realized that the sunroof that i was told had a dirt inside the rails was worse than before in that it was no more opening at all. I spoke to the service advisor and he called one of her superiors who advised that the car should be taken back into the workshop. It was indeed taken back into the workshop but the feedback i got there after was that they are now going to quote me for the sunroof as the rails were damaged. To my knowledge the car was brought in with no damages on the rails of the sunroof hence i indicated that it was only malfunctioning when booking the car for service. Through this medium of communication i want to register my dissatisfaction and at the same time calling for your intervention to get the above matter resolved amicably
0 replies
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