JR
John R
Active since Feb 2025
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Terrible after sales service
Terrible after sales service, slow to follow up and poor communication
0 replies
8 months ago
I am not happy with the Matrix Customer Care Call Centre as they gave me the run around for 2 weeks but I went directly to their Head Office in Waterfall today & Lesego Mokone was very helpful & sorted everything out
I am not happy with the Matrix Customer Care Call Centre as they gave me the run around for 2 weeks but I went directly to their Head Office in Waterfall today & Lesego Mokone was very helpful & sorted everything out. In addition, Junaid Ally (?) checked my vehicle to ensure the trackers had been fitted properly by the installer. He was also very efficient & polite.
53 replies
14 months ago
MODERN CAPE TOWN - A BUNCH OF IDIOTS A
What a bunch of idiots. They are a Chinese mail order business with one contact telephone number locally. The initial order they got the shoe sizes and the colours wrong. After 2 months of arguing with them they agreed to replace the order. The shoes arrived today, the correct colours but the shoe sizes completely wrong again. I've given up & waved our R1,600 goodbye. Don't touch them with a bargepole. It's a ****.
71 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (66.66666666666667%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
0 (0%)